Operations Manager
Humana Canada
Total years of experience :9 years, 2 Months
- Manage the B2B/B2C Sales process and make sure campaigns are running properly
- Set up email campaigns and follow up on it
- Reply to leads and complete Sales process
- Attend Sales calls
- Prepare Onboarding process
- Prepare for coaching sessions
- Prepare Articles and Social media content in English and Arabic
- Prepare designs
- Make sure campaigns are running properly on SM and work on replying to requests and messages.
- Prepare monthly Financial reports
- Organize and process CRM pipelines (Monday.com - Go High Level)
- Act as the midpoint between client and team to make sure work is done in a timely manner
- Manage the production process
- Manage the client onboarding process
- Manager sales teams
- Manage teams and weekly team meetings
- Manage financial department
- Follow up on client approvals
- Follow up on daily processes
- Manage Administrative work
- Monitor recruitment process
- Conduct interviews
• Welcome the bank clients and listen to their needs and solve their problems.
• Acquired new clients.
• Responsible for various Account opening procedures: Business Accounts, Personal Accounts.
• Responsible for marketing the bank’s products to existing and potential clients.
• Create & maintain a long term relationship with clients.
• Create a potential clients list and contact companies to present the adequate products to their employees.
• Visited the potential clients and companies and did presentations about the bank’s products to managers and employees.
• Performed different types of outgoing transfers.
• Performed different types of trade and forex transactions.
• Applied for retail loans, credit cards and Point of sale machines, and follow up on the files for completion.
• Follow up on clients’ claims and investigate for refund.
• Finalized Point of Sale machine deals, installed it, and followed up on maintenance requests.
• Presented and educated branch colleagues about new products to be released.
• Trained new employees and branch trainees.
• Held the responsibility of BTA (Beirut Traders Association) credit card program, and created a new database, organized the existing database, and kept liaison with the branch’s trader and the BTA central department.
• Welcome the bank clients and finalize their cash operations
• Acquired new clients.
• Responsible for performing various cash operations.
• Responsible for forex and cash operations.
• Handled different check operations and banker’s checks issuance.
• Responsible for sending daily collection checks.
• Handled the daily checks clearance operations.
• Helped complete the Start of Day / End of Day system configuration.
Head Teller Additional Responsibilities: (occasionally replaced the Head teller once absent)
• Handled ATM operations- ATM cash count and cash filling.
• Held responsible for managing cash box money when filling the Head Teller position.
• Held responsible for cash transfer from cash box to safe and vice versa.
• Held responsible for safe daily start of day / end of day count.
• Completed big cash operations as Head Teller.
• Followed up on ATM maintenance once needed.
• Followed up on retained cards and cards claims.
Worked as a Research Coordinator on a cinema production documentary
I completed my internship period at IPM, mainly had the role of creating events for certain entities and developing relations with the suppliers as well as the clients uponm their own requests. moreover, worked on media relations and practiced writing press releases and media clippings.