HR and Administration department Head
Kuwait Resources House - KRH
Total years of experience :19 years, 11 Months
- plan, organize and manage all activities of the HR and Administration department built of significant size of 7000+ projects’ employees.
- set the HR strategy and manage the strategic development of Human Resources function by developing a progressive, business focused employee relations strategy that meets the current and future needs of company strategies.
- excute induction programs familiarizing new employees with organizational culture, values, vision, mission including code of conduct, policies and procedures.
-performance management, appraisals and promotions .
- manage the creation and implementation of appropriate employee development and training initiatives to support the growth of the company.
- conduct interviews and exit interviews.
- Responsible for implementing disciplinary procedures relating to Company Policy and applicable Kuwait Employment Law (including Health & Safety).
- implement a recognition and reward program to motivate and engage employees and improve performance.
- manage the issuance of company brochure, employee handbook, newsletter, code of conduct etc .
- build and strengthen relationship with governmental authorities, ministries and embassies .
- supervise the revision of rules, regulations and procedures to meet changes in law and communicate all changes in laws and regulations with clients and all concerned .
- procure and manage the best service level agreements with reference to travel management /on boarding, insurance / workmen’s compensation and telecommunication services reflecting on critical success factors of quality, cost and execution of the scope of work and it’s daily activities .
-manage the workmen’s compensation of all projects and handle insurance claims that are related to accidents and requires legal procedure and court judgment.
• Kuwait Resources House -KRH 2008- 2012
Administration and Employee Relations Specialist
(Experience Certificate is available)
Duties and Responsibilities:
* Responsible for the organization and coordination of office operations, procedures, maintaining personnel records, and office records and resources to facilitate organizational effectiveness and efficiency.
* Plan, organize and manage - admin operations and objectives; coordinates and integrates all activities toward achievement of established goals & objectives deemed by the top management.
* Manage the administration of the reward and recognition system as per KRH policies and procedures.
* Identify and implement positive employee relations programs, in consultation with the relevant stakeholder groups, which will lead to more efficient and motivated employees.
* Provide responsive and high quality support, training and advice to all parts of the business including senior managers to ensure the appropriate management of all employee relations issues including in particular change management, grievances, poor performance and disciplinary action of KRH Project employees.
* Keep a strict watch on the employee productivity through different HR Processes and practices.
* Raising proactive issues with managers, identifying practical solutions to complex and diverse HR issues, and recommending appropriate action plans.
* Providing with Retention, Attrition, Employee Engagement scores to the KRH Management.
* Handling scorecards and KPIs results and reporting the same to Business Excellence.
* Reviewing and advising HR policies in compliance with changing or new legislation.
* Hold monthly updates with team members and key strategic partners in the office for dissemination of information; prepares management meetings for dissemination of information.
* Manage the strategic development of the Human Resource function designed by BIG by developing a progressive, business focused employee relations strategy that meets the current and future needs of KRH's strategies.
* Manage the issuance of Air Ticket for annual leaves, emergency leaves, mobilization and demobilization on coordination with client's representative.
* Manage the provision of insurance coverage and policies to project employees in coordination with project requirement and company's obligations.
* Maintain Internal Communication and coordinate supportive services of the organization.
* Direct, co-ordinate and review work plans for the department, assign activities, monitor work flow, review and evaluate policies and procedures.
* Organizing, managing, coordinating, and directing the operations and functions of department personnel; delegating work to staff and managing their workload and output.
* Establishing, organizing and supervising the department records, ensuring complete accuracy and confidentiality.
* Developing and managing new administrative systems, such as record management; recording office expenditure and managing the budget preparation, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on the findings.
* Organizing and chairing meetings with team members and key strategic partners in the office for dissemination of information; prepares management meetings for dissemination of information also, coordinate the preparation of agenda and minutes of meeting.
* Manage the office layout, maintaining supplies of stationery and equipment, maintaining the condition of the office and arranging for necessary repairs.
* Utilize a range of office software, including email, spreadsheets and databases managing filing systems (Electronic & hard)
* Maintain a strategic working relationship with team and all key departments.
* Maintain standards of safety and comply with Company's Health and Safety policy.
Kuwait Reconstruction House 2004- 2008
Business Administration Officer - (Experience Certificate is available)
* Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
* Plan, develop, and establish policies and objectives of functions in accordance with objectives of organization.
* Responsible for managing all administrative activities.
* Manage the office of the GM and provide comprehensive administrative support and assistance of daily responsibilities.
* Interpret company policy to employees and enforces company policy and practices.
* Responsible for planning, managing, and directing budgets for office equipment and supplies.
* Process Mapping for department's procedures & workflow.
* Receive, review & organize all incoming correspondences/mail.
* Maintain control records on the incoming & outgoing correspondence and document, and follow up on work in process to insure timely reply or action.
* Registration Pre-qualification process in Different Ministries and governmental bodies.
* Registrations, certifications and renewal of memberships ex ample: • Trace Anti-bribery Membership.
• Central Contractor Registration.
• World Confederation of Business.
• DUN and Bradstreet
* Prepare tenders Documentation for submission.
* Reviewing, managing and approving KRH, Petty cash.
* Write reports for senior management and delivering presentations.
* Respond to customer enquiries and complaints.
* Website Updates (changes, additions, deletions)
* Perform Internal Auditing quarterly to ensure compliance with Quality Management system.
* Delegate work to staff and manage workload and output.
* Supervise the revision of rules, regulations and procedures to meet changes in law.
* Communicate all changes in laws & regulation with all concerned departments.
* Recording office expenditure and managing the budget.
* Provide back-up support to all staff & departments in most of the issues related to the office of GM.
* Schedule appointments/meetings and maintain an up-to-date and accurate diary/calendar.
* Handle and greet visitors and maintain professional conduct with public and staff. Prepare a variety of communicative subject matters that may include privileged and highly sensitive material.
Saudi Arabia
• THAA' Mass Communication 2001-2002
Public Relation & Quality Assurance officer.
Lebanon
• HEALD Trading Company 2000-2001
Sales Support. (Experience Certificate is available)
• AN-NAHAR Newspaper 1997-1998
Practicing Journalism as News Editor. (Experience Certificate is available)
1994-1998 Lebanese University of Beirut - Faculty of Information & Documentation • Bachelor degree in Public Relations & Journalism. Certified Training Courses