Customer Care Executive
Better Homes LLC
Total years of experience :3 years, 10 Months
• Performed administrative tasks such as data recording, stationery requests and kept track of all paperwork necessary to ensure that accurate and up-to-date information is always available.
• Handled & managed all customer complaints through calls & emails and facilitated the coordination between the concerned office managers or department heads and clients.
• Attended and provided necessary information to walk in clients.
• Carried out Courtesy and Feedback Calls in systematic and professional manner to assure high quality of service to the clients.
• Responsible for the orientation of newly hired property consultants to enhance their company business acumen.
• Responsible for Training, coaching, and monitoring the development of newly hired customer care agents and office branch receptionists.
• Ensured the quality of calls by conducting side by side coaching with new staff on live calls with the clients.
• Submitted weekly and month end report to the Team Leader for the new hired agent performance development.
• Maintained the client database with milestones & client specific case notes.
• Provided accurate information to both the clients & the company property consultants in a clear, courteous and professional manner.
• Coordinated between the client and property supervisors for smooth deliverance of maintenance services.
• Highly experienced in handling large volume of calls at any given time. Reduces the number of lost calls by ensuring that telephone lines are always available and that all incoming calls are answered and forwarded to the appropriate divisions in a timely and efficient manner.
• Submitted progress reports and completes all daily tasks assigned by the Team Leaders to ensure maximum productivity & efficiency.
• Carried out several tasks at the same time. Which included: Take rapidly-arriving incoming telephone calls one immediately after another; attending to emails while taking incoming calls
• Handled online live business conversations with clients.