Svetlana Kapustina

• Personnel Management: Recruit, train and coordinate staff to optimize performance and foster a collaborative work environment.
• Workflow Management: Plan work schedules, delegate tasks and monitor implementation to ensure efficient
workflow.
• Financial Management: Develop budgets, control of income and expenses and generate financial reports to assess profitability.
• Customer Service Excellence: Ensure high quality service, resolve conflicts and actively engage with customer feedback to enhance satisfaction.
• Marketing and Advertising: Create and execute marketing strategies, organize promotions, and hold events to attract and retain customers.
• Quality Control: Ensure adherence to food preparation and service quality standards while maintaining cleanliness and sanitation protocols.
• Supplier Management: Establish contracts with suppliers, manage supply chains and ensure product quality through regular assessments.
• Market Analysis: Conduct research on industry trends and consumer preferences to drive continuous improvement in cafe operations.

• Leading the process of work planning and sequence.
• Defining the product vision of the brand.
• Prioritizing product and customer requirements.
• Maintaining an open communication with designers and manufacturers to ensure a smooth transition of designs and actual products.
• Solid fashion sense to create innovative and costeffective designs.
• Analyzing and optimizing flow of goods throughout the organization.
• Stock control, inventory management.
• Organizing and handling of shipping/receiving process.
• Handling the entire supply chain process.
• Collaborating across departments and analyzing metrics to assess progress towards goals.
• Understanding the demand requirements of customers.
• Planning and monitoring production process.
• Ensuring quality check of the finished product and delivery of jewelry on time as per order.

• Consulted clients and helped them choose the best option from the available alternatives according to their requirements and budget.
• Answered calls and e-mails and provided details of the available properties for sale/lease, prepared documents.
• Organized appointments to show apartments to potential buyers.
• Rented or leased properties.
• Solicited and compiled information of available rental properties.
• Acted as an intermediary in negotiations between buyers and sellers.
• Advised clients on market conditions, prices, legal requirements and related matters.

• Independent work with clients.
• Preparing sales reports and forecast.
• Analyze expenses and revenues.
• Focusing on achieving customer acquisition, retention and cross sales.
• Responsible for brand promotion.
• Team management.
• Attending trade fairs, exhibitions and conferences.

• Identifying new business opportunities to improve sales.
• Defining the objectives for the business by strategically planning and setting achievable and realistic goals.
• Effective administrative procedures.
• Coordinating sales, purchasing, distribution,
warehousing and staff costs.
• Monitoring performance against marketing targets both internally & externally.
• Indirectly managed the team.