Field Consultant
Subway
مجموع سنوات الخبرة :9 years, 11 أشهر
•Cultivated and executed the appropriate and legally authorized
compliance and operational guidance during the regular visits including
the evaluation of Subway restaurants with the accurate tools
• Crafted the adherence policies to the compliance standards of the
company which resulted into improvements, gave rise to opportunities
and provided dimensions for improvements
• Critically evaluated the performance of the company while aligning with
the Subway policies, assessed the sales and cost data and formulated
the dimensions for improvement
• Headed the training of the franchisees, managers and the employees
of the restaurant to align with the initiatives and goals of the company
• Explored the site reviews by conducting three day parts of the customer
intercepts for all reviews within the assigned area
• Mapped the development planning and execution of the project through
to handover, implementation on the practice décor and the ordering of
equipment
• Chief advocate between the franchisee and HQ directing all procedures
for the opening of new restaurants, relocations and restaurants
renovations.
Achievements
• Successfully executed the “Mystery Shopper” project which
facilitated the evaluation of all Subway restaurants performance in
UAE and identifying the areas for improvement
• Devised and conducted the complete “Customer Survey” project
where 500+ surveys had been collected from the Subway
customers which helped in understanding the perceptions of
customers about Subway restaurants & strategies to retain them
• Headed the projects of delivery for boosting the sales and
enhance the customer experience
• Restructures and relocated the process for 6
• Gained client insights to evaluate whether they are satisfied with the
services
• Crafted the strategies for effective meetings as to gain the accurate
information, needs and concerns of the clients
• Represented the company in a number of highly professional
organizations and activities such as conferences, exhibitions and
meetings
• Advocated the work of all of the departments which deal with the
clients directly or indirectly
Achievements
• Attained the successful development of relationships with the
reputable organizations like Millennium hotels, Rotana hotels,
Aloft hotels etc.
• Mapped and piloted the programs, within budget by the
evaluation of the current completion, crafting of new markets
using the trends of promotion
• Restructured the entire recruiting process for bringing increment
in profitability and agent productivity by 30% in sales and
customer service
•Drafted and managed the reports using the Microsoft Excel
• Maintained the inventory of assets and supplies, sourcing for the
suppliers (vendors) and submitting the invoices
• Timely looking into the tender processes in order to hire the service
companies
• Fostered the reports prepared for the working hours of 300 employees
of the company on monthly basis
• Moderated with different staff for the activities of operational support
within the unit while serving as a liaison
• Facilitated the provision of administrative support to the entire
management team
• Collected, organized and distributed all incoming mails
• Organized the office layout and maintained the supplies of stationery
and equipment
• Provision of direction by maintaining the employee and department
direc
Achievements
• Boosted the skills and experience for organizing the major events
for VIP guests and management
• Crafted over 5 documents for the company policy consisting of
code policy, anticorruption policy and workplace harassment
policy.
Drafted and managed the reports using the Microsoft Excel
• Maintained the inventory of assets and supplies, sourcing for the
suppliers (vendors) and submitting the invoices
• Timely looking into the tender processes in order to hire the service
companies
• Fostered the reports prepared for the working hours of 300 employees
of the company on monthly basis
• Moderated with different staff for the activities of operational support
within the unit while serving as a liaison
Achievements
• Boosted the skills and experience for organizing the major events
for VIP guests and management
• Crafted over 5 documents for the company policy consisting of
code policy, anticorruption policy and workplace harassment
policy.