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Svitlana Kostiuk, Customer Service and Visual Specialist

Svitlana Kostiuk

Customer Service and Visual Specialist·Apple Inc.

United Arab Emirates

Master's degree, Management of Organizations with Honors

Work experience

Total years of experience: 21 years, 5 months

Customer Service and Visual Specialist

August 2015 - Present

Apple Inc.

Dubai, United Arab Emirates

August 2015 - Present

● Create the energy and excitement around Apple products, providing complete solutions and getting products into customers to enrich their lives
● Determine Customer needs, maintain personal interaction with clients, recommend right products, answer to inquiries, and report to managers
● Strengthen brand loyalty by showcasing the features of Apple products via facilitating workshops, personal setup sessions, and hands-on demonstration and trained new users, performing various troubleshooting for devices, Directed customers to the appropriate resource
● Apply solution-focused and consultative based selling skills as key resource in providing customized product solutions to customers and ultimately achieving overall company goals
● Maintain visual merchandising and follow standards of planogram for open and close procedures
● Provide active leadership support in organizing and coordinating team building activities

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Services Agent

October 2013 - July 2015

Emirates Group

Dubai, United Arab Emirates

October 2013 - July 2015

● Inspect and verify passenger documentation
● Comply with all federal, state, municipal, airport authority and carrier security requirements and policies
● Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
● Manage passenger baggage processing including handling and fee calculation if applicable
● Assist passengers as needed through arrival and check in processes including support for passengers with
Special needs such as UM, VIP passengers and passengers needing wheelchair assistance
● Direct passengers through Customs, Immigration, and Security, as required

Company industry:
Airlines
Job role:
Customer Service and Call Center

Executive Administrator, Office Manager

April 2011 - October 2013

Mondelez International ( Kraft Foods )

Ukraine

April 2011 - October 2013

● Corporate Event Administration and Sub-contractor/agents briefing, selection and management
● Full Administrative support of finance, law and regional procurement departments
● Travel Logistics Management and reports,
● Management supplier’s documents for payment to account, handling customer complaints and inquiries
● Coordinating meetings, arranging for video conferencing, sending reminders and arranging catering
● Work with MFG PRO, SAP system for purchase procedures.
● VP and Board Of Management administrative support
● Creating presentations, organizational structure schemes
● Prepare, Track and submit time and expense reports and perform project-oriented activities
● Managing lunches ordering system for office employees, preparing monthly reports on their spending

Company industry:
FMCG
Job role:
Administration

Office Manager

July 2009 - April 2011

Makotek.

Ukraine

July 2009 - April 2011

● Maintaining office correspondence. calls, faxes
● Maintaining the office equipment and scheduling repairs whenever necessary
● Travel Logistics Management and reports
● Ensuring an adequate supply of stationery, goods and equipment in the office
● Ensuring a safe work environment for employees.
● Handling Payment documents and contracts with clients and suppliers

Company industry:
Software Development
Job role:
Secretarial

Office Manager, Project Manager

August 2007 - June 2009

Basket. (Advertising Agency).

Ukraine

August 2007 - June 2009

● Recruitment, training, selection and management data base of promoters, supervisors, artists
● Creating client presentations and event reports
● Planning, organization and management corporate, entertainment and promotional BTL Event
● Maintaining office correspondence. calls, faxes
● Maintaining the office equipment and scheduling repairs whenever necessary
● Travel Logistics Management and reports
● Ensuring an adequate supply of stationery, goods and equipment in the office
● Maintaining the office budget and keeping track of all expenses.
● Handling Payment documents and contracts with clients and suppliers

Company industry:
Advertising
Job role:
Administration

Promoter, Hostess, Merchandiser , Supervisor

January 2005 - August 2007

Pulse. (Advertising Agency)

Ukraine

January 2005 - August 2007

● Represent products to customer
● Display of goods on shelves according to plan
● Tracking of competitors in the market
● Recruitment, training and monitoring promoters and BTL events
● Creating sales reports
● Demonstrate merchandise and answer questions for the purpose of creating interest in buying the product
● Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
● Sell products being promoted and keep records of sales

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

National Transport University of Ukraine

May 2009

May 2009

Master's degree, Management of Organizations with Honors

Ukraine

(specialization – Management in transport engineering)

Skills

Organizing
Expert
Organizing
Expert
Customer Service
Expert
Customer Service
Expert
Time management skills
Expert
Time management skills
Expert
Multitasking
Expert
Multitasking
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Excellent interpersonal communication
Expert
Excellent interpersonal communication
Expert
Negotiations, problem solving
Expert
Negotiations, problem solving
Expert
Multitasking, Administration
Expert
Multitasking, Administration
Expert
Experience in customer relations, supervision and management of staff
Expert
Experience in customer relations, supervision and management of staff
Expert
Organization of corporative and promotional events
Expert
Organization of corporative and promotional events
Expert
Planing, organization, motivation and control
Expert
Planing, organization, motivation and control
Expert
Advanced skills in Excel, Word, PowerPoint and Outlook
Expert
Advanced skills in Excel, Word, PowerPoint and Outlook
Expert
Recruitment and training of promoters and staff
Intermediate
Recruitment and training of promoters and staff
Intermediate
Customer orientation
Expert
Customer orientation
Expert
Organizing
Expert
Organizing
Expert
Customer Service
Expert
Customer Service
Expert
Time management skills
Expert
Time management skills
Expert
Multitasking
Expert
Multitasking
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert

Languages

English
Expert
Russian
Expert
Ukrainian
Expert

Hobbies

  • Ballroom Dance, Theatre, Sport, Traveling