Swalih Samad

• Managed enterprise IT assets including desktops, POS terminals, servers, printers, scanners, networking equipment, and
handheld devices.
• Diagnosed and resolved hardware, software, and network issues, significantly minimizing operational downtime.
• Administered software installations, system upgrades, security patches, and configuration changes to maintain system
stability.
• Delivered remote technical support through helpdesk, phone, and email channels while ensuring timely issue resolution.
• Collaborated with regional IT teams to implement infrastructure improvements and maintain security compliance.
• Performed preventive maintenance to maximize equipment reliability and operational efficiency.
• Maintained accurate documentation of IT assets, incidents, and maintenance activities.

• Provided first and second-level technical support to store management, cashiers, and corporate users.

• Developed and executed comprehensive manual test cases for web-based software applications.
• Identified, documented, and tracked software defects throughout the development lifecycle.
• Worked closely with developers to validate bug fixes and improve product quality.
• Performed functional, regression, usability, and cross-browser testing.
• Maintained detailed testing documentation, ensuring successful product releases with minimal production defects.