Swapna Jacob, HR cum Office Administrator

Swapna Jacob

HR cum Office Administrator

Winslogic Electronics & Computers Trading LLC – Dubai

Location
United Arab Emirates
Education
Master's degree, Human Resource Management
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

HR cum Office Administrator at Winslogic Electronics & Computers Trading LLC – Dubai
  • United Arab Emirates - Dubai
  • December 2014 to June 2018

Functions:
o Office Administration and HR Generalist.
o Build an effective HR & Admin Process.
o Drafting company procedures, policies and standard forms.
o Drafting and Issuing employment offers, appointment letters, job descriptions.
o Liaison with PRO for the processing of work permits, residence visas, labour cards.
o Oversee purchase process for office infrastructure / assets.
o Manage company records and build a filing system from scratch.
o Handling recruitment procedures, publishing vacancies

HR cum Quality Management Representative at OBS Group
  • United Arab Emirates - Dubai
  • May 2006 to September 2009

Contract Type: Permanent Employee / Full Time
Designation: HR cum Quality Management Representative
Reporting: General Manager - Operations
Roles: HR Generalist, ISO Quality Management Systems, Internal Auditor
Industry: Automotive care products, Engine fluids and chemicals, Engine flushing systems

Successfully streamlined and achieved ISO 9001:2000 Quality Management System Certifications for OBS Group.

Human Resource Functions:-

o Drafting and issuing employment offers, appointment letters, company’s internal policies and job descriptions.
o Generate HR forms policies and employees file.
o Handling complete recruitment procedures publishing vacancies, interviews & selection.
o Oversee Employee performance and appraisal.
o Arranging orientation and induction trainings for new employees.
o Liaison with PRO for the processing of work permits, residence visas, labour cards, passport renewals.
o Publish HR memos and circulars.
o Provide current and prospective employees with information about policies, job duties, working conditions, wages and employee benefits.
o Maintain management guidelines by preparing, updating HR policies and procedures.
o Manage employee records.
o Process and manage employee insurance and work safety.
o Oversee HR department staffs.


Quality Management Representative for ISO 9001:2000 Functions:-

o Manage and ensure that processes needed for the quality management system are established, implemented and maintained.
o Reporting to top management on the performance of the quality management system and needs for improvement.
o Ensuring promotion of awareness of customer requirements throughout the organization.
o Coordinate and provide training to those developing the Quality Management System processes and related documentations.
o Establish Internal Audit and Management Review schedule and Agenda for Management Review Meeting.
o Coordinating the reporting of results.
o Guiding the discussions through the agenda.
o Suggesting and implementing needed improvements to the Quality Management System.
o Drafting procedures, policies and standard forms.

Senior Executive for Human Resources at Guide International Services
  • United Arab Emirates - Dubai
  • April 2003 to May 2006

Contract Type: Permanent Employee / Full Time
Designation: Senior HR Executive
Reporting: General Manager
Roles: Recruitment Officer, HR Generalist, Operations Coordinator.
Site: On site
Industry: Recruitment Company, labour supply and employee outsourcing.

Functions:

o Monitoring attendance, salary and wages.
o Sourcing profiles through job portals, arranging interviews and End to End process in recruitments.
o Liaison with PRO for the processing of work permits, residence visas, labour cards, passport renewals.
o Following up on end-to-end process till the candidate joins the company.
o Coordinating key operational process & General HR role.
o Liaison with PRO for processing labour and emigration visas.
o Acting as Resource Person in the Absence of the Manager.
o Independent handling of business Correspondence, letter drafting, filing, e-mails, air-ticket reservations etc.

Administrator Cum QMR at IVI Controls Pvt. Ltd.
  • India - Mumbai
  • November 2000 to March 2003

Contract Type: Permanent Employee / Full Time
Designation: Administrator cum QMR
Reporting: Company Director
Roles: Office Administration, ISO Quality Management Systems, Internal Auditor
Site: On site
Industry: Industrial and High Pressure valve manufacturers, Exporter to Europe

Successfully streamlined and achieved ISO 9001:2000 Quality Management System Certifications.




Functions:

o Handled business correspondence, Letter drafting, Filing and General Administrative works.
o Preparing Invoices and Packing list required as per custom office for shipment clearance
o Arranging third party inspections.
o Insuring the goods prior to shipment
o Coordinating and Liaison with Clearing and Forwarding agents over shipments
o Liaison with various banks over foreign inward remittances, preparing documents for LC and submitting to the bankers for payment clearance
o DEPB claim document processing

QMR Functions :-

o Manage and ensure that processes needed for the quality management system are established, implemented and maintained

o Drafting quality manual policies, forms etc.
o Handling Quality Manual and controlling Quality Management Principals
o Publish and conduct Internal Audits as per ISO 9001-2000 standards
o To ensure that work done by each departments are as per ISO 9001-2000 standards
o MRM (Management Review Meeting)
o Issuing appropriate ‘Work Orders’ to Production & Quality Engineers
o Follow up with production & Quality Engineers and submitting reports to the Director
o Ensured timely delivery of quality shipments
o Liaison with Quality & Production Engineers in arranging training to employees
o Handle customer complaints
o Arrange 3rd party inspection for shipments

Education

Master's degree, Human Resource Management
  • at Indian School of Management & Studies
  • September 2012

• MBA in Human Resource Management - ISMS

Bachelor's degree, Economics
  • at SNDT University
  • March 2000

• Bachelor of Arts (Economics) - SNDT University - Mumbai

Specialties & Skills

Office Administration
Microsoft Office Applications
Recruitment
Multitasking
HUMAN RESOURCES
INTERNAL AUDITS
LIAISON
SECRETARY
ISO 9001:2000

Languages

Hindi
Expert
Malayalam
Expert
Marathi
Intermediate
English
Expert

Training and Certifications

Quality Management System (ISO 9001:2000) (Training)
Training Institute:
SGS
Date Attended:
March 2001