General Manager- After sales
Suryoday Auto( Tata EV & PV )
Total years of experience :21 years, 3 Months
• Prime responsibilities includes: devising business development strategies (Marketing); handling entire service, body shop and spares operations (personal vehicles)
• Planning & implementing appropriate after Sales Strategies.
• Profitability of each Branch.
• Besides Service, Taking care of CRM/ CSI.
• Monitoring and responsible for the business revenue by successfully meeting all KPI’s needed by Hyundai Motors India LTD
• Setting dealer targets for the financial year and ensuring the targets are achieved as per plan.
• New network expansion - from 1 workshop 2017 to now 2 workshops 2018.
• Team Building & Recruitment of Managers- need base.
• Implementing of new design of incentives for Effective business enhancement.
• Arranging and preparing for trainings based on Skill Matrix
• Profitability of each Branch
• Team Building & Recruitment of Managers- need base
• Insurance renewals.
• New Business TIE-UPS with insurance co. to expand profitability by proposing new MOU (based on revised labour and parts rates)
• Initiative in developing business by innovating special policies for lost customers
• Maintaining spares inventory and proper balance in MOBIS
• Planning of monthly stock order (Spares)
• Driving various customer retention programs
• Introduced best practices for delightful experience by customer which are trend setting.
• New initiatives - Google review, online service booking, WS Process Automation, etc
• Enhanced referral and exchange program thru aftersales set ups
• Directly reporting to MD (business revenues
Handling Honda Dealership as a Service Head and responsible for Service, Body Paint, Spares.
· Responsible for monitoring the achievement of given daily targets for assembling the vehicles.
· Tracking daily assembly line defects received from quality and rework section (Non Conformity Report).
· Based on daily assembly line defects, preparing technical training material (case study) for workers.
· Preparing Assembly line Working Process for any new vehicles launched by Korea Or India for workers.
· Train workers based on the weekly defect chart (assembly line).
· Assembly Line Problems resolving by coordinating between maintenance and logistic department in order to avoid LOSING TIME Period.
· Planning to shift workers in Assembly Line Stations as per there availability.
· Prime responsibilities includes: devising business development strategies (Marketing); handling entire service, body shop and spares operations(personal vehicles)
· Planning & implementing appropriate after Sales Strategies.
· Profitability of each Branch.
· Besides Service, Taking care of CRM/ CSI.
· Monitoring and responsible for the business revenue by successfully meeting all KPI’s needed by Hyundai Motors India LTD
· Setting dealer targets for the financial year and ensuring the targets are achieved as per plan.
· New network expansion - from 1 workshop 2017 to now 2 workshops 2018.
· Team Building & Recruitment of Managers- need base.
· Implementing of new design of incentives for Effective business enhancement.
· Arranging and preparing for trainings based on Skill Matrix
· Profitability of each Branch
· Team Building & Recruitment of Managers- need base
· Insurance renewals.
· New Business TIE-UPS with insurance co. to expand profitability by proposing new MOU (based on revised labour and parts rates)
· Initiative in developing business by innovating special policies for lost customers
· Maintaining spares inventory and proper balance in MOBIS
· Planning of monthly stock order (Spares)
· Driving various customer retention programs
· Introduced best practices for delightful experience by customer which are trend setting.
· New initiatives - Google review, online service booking, WS Process Automation, etc
· Enhanced referral and exchange program thru aftersales set ups
· Directly reporting to MD (business revenues
· Handled entire service as well as body shop operations (personal and commercial vehicles)
· A separate focus and monitoring of fleet vehicles both (service and body shop) to make them available as early as possible on road.
· Monitored and responsible for the business revenue
· Arranged trainings for GDS & KDS (diagnostic scanner) for staff including technicians & SA
· Devised business development strategies both personal and commercial vehicles
· Initiated in developing business by innovating special policies for commercial vehicles
· Directly reporting to CEO (business revenues)
· Handled entire service operations including body shop and generating business reports, daily, weekly, monthly basis involving targeted pre and post service calls
· Priority to fleet vehicles for service
· Developing department business plan
· Monitor, improve and corrective action plan for CSI or any customer satisfaction scores
· Analysed KPI reports (service/body paint) and creating service plans for business revenues
· Conducted training sessions on service quality (including -technicians, SA, washers)
· Created business presentation for monthly meet with MD & VP
· Responsible for service revenue & performance and sending reviewed texts to VP on daily basis
· Tracked of Disha & TKM audits on monthly basis
· Attended & guided necessary steps in critical and complex diagnostics, arranging and attending R&D Team
· Developed Coteks & E-Teks in the firm
· Monitored repeat repairs on daily basis, per bay productivity and warranty decisions
· Maintained proper reports (SCR & TAR) and introduced daily technical service bulletins
· Developed Coteks (Diagnostic Masters) and E-teks (Electricians Masters) in the firm and provided trainings (in house & out-house)
· To meet existing customers, arranging service camps to know the insight of our product feedback, to organize In-house technician training program for better manpower quality
· To conduct training calendar for dealer manpower and ensuring their active participation.
· Timely updates to manufacturing technical team for product feedbacks.
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· Attended & guided necessary steps in critical and complex diagnostics
· Arranging and preparing documentation, technical, etc. for R&D Team
· Reprogramming necessary electronic modules as per requirements in vehicles
· Identifying root cause concerns and initiating necessary actions on vehicles
· Analysing the problem by “FIX IT RIGHT FIRST TIME” method and ensuring the proper delivery of vehicles
· Monitoring low comeback ratios
work related to customers concerns in the car, attending and solving the same.
demanded work by customers for there vehicle.
Automotive engineering- All subjects
