IT Supervisor
City Seasons Group of Hotels
Total des années d'expérience :2 years, 0 Mois
Networking skills
HP Procurve 2910al, Cisco, Alcatel Lucent, Dell Power connect 2216 Switch Installation & configuration
Creating VLAN, Trunks, VPN, VOIP, IP Phones, PABX, Mini-GBIC configuration,
HP Procurve Password Recovery, Reset
Cisco, Juniper, Dlink, Engenius Access Point Configuration
Single Mode & Multi Mode Fiber Splicing and Termination
LC/PC Duplex cable Splicing
Network Troubleshooting
City Seasons Suites, Dubai IT Assistant 4 Months
City Seasons Hotel, Dubai IT Assistant 3 Months
City Seasons Hotel, Al Ain IT Supervisor 14 Months
Jobs and Responsibility
✓ Giving 24/7 Service for Hotel.
✓ Attends management meetings and shares information with department heads on IT related problems.
✓ Opera, Micros, Paytrax, Call accounting configuration and troubleshooting.
✓ Manages and maintains Microsoft Windows applications and systems
✓ Updating the Call Management System in a timely manner.
✓ Server Administration, Installation, configuration and troubleshooting.
✓ DHCP, DNS Configuration.
✓ Installing and configuring IT hardware and software.
✓ CCTV administration, installation and configuration of IP camera.
✓ Establishing and maintaining a good working relationship with Resources colleagues and 3rd party suppliers.
✓ Supporting guest up on request.
Software Support
✓ Opera Version 5 & 3 (Hospitality Software): - Installation, Configuration, Troubleshooting, Getting online support from software vendor.
✓ Micros (Billing Software): - Installation, Configuration, Workstation installation & configuration, touch screen designing, Update items & prices, Printer, Cash drawer configuration, Troubleshooting, Getting online support from software vendor.
✓ PayTrax (Payroll Software): - Installation, configuration, staff data updating, Basic payroll handling, Creating users, Finger print updating.
✓ Skytel (Call Accounting System): - Basic administration, taking reports, troubleshooting, Getting online support from software vendor.
✓ SCS (Call Accounting System): - Basic Administration, Analog Phone configuration, transfer, speed dials and Voice mailing.
✓ Teleinfo (Call Accounting System): - Basic administration, taking reports, troubleshooting, Getting online support from software vendor.
✓ 24 Online (Billing & bandwidth management solution): - Basic administration, walk-in coupon management, property management system configuration (opera), room to port mapping /VLAN tagging.
✓ APT Micro Scheduler: - Signage software administration, daily data updating.
✓ SUN system: - Basic Administration, Work File Error troubleshooting.
✓ Fidelio Material Control: - Basic administration, database editing, update with materials.
PABX Support
✓ Avaya IP phone basic administration.
✓ Avaya Media Server Configuration.
✓ IP Phone installation, configuration.
✓ Phone station configuration.
✓ Avaya Site Administration.
✓ Alcatel Analog Phone System.
✓ Alcatel Omni Access Administration.
✓ Troubleshooting.
✓ Getting online support from vendor.
VICAS Scanning System
✓ Vicas Software Configuration, installation in front and back systems.
✓ Guest ID scanning and updating into SQL Server.
✓ Updated files are forwarding into Abudhabi police.
CCTV Support
✓ AIMETIS Symphony Basic administration.
✓ DVR playback and backup.
✓ IP & RF Camera configuration, focusing, tuning Cameras.
✓ Playback and Copying clips.
✓ Getting online support from vendor.
Mail Server Support
✓ Smart mail administration: - Creating users, permission settings, Filtering junk mails etc
TV Channel Support
✓ Interface based TV system.
✓ Administration of Centralized cable TV system.
✓ RF Modulator Programming.
✓ Hotel TV configurations.
✓ USB Cloning.
✓ Trouble shooting.
Security System support
✓ MIWA Key Card machine configuration and door lock configuration.
Graphic Design
✓ Creating Broachers, e-banners, Signage video etc
ASIANET NEWS Assistant Audio Video Editor 4 Months
* Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
* Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
* Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
* Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
* Prepares users by designing and conducting training programs; providing references and support.
* Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
* Meets financial requirements by submitting information for budgets; monitoring expenses.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Protects organization's value by keeping information confidential.
Diploma in Consumer Electronics & Computer Maintenance M.R.R.TV from the board of vocational higher secondary education S.S.L.C