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Swostika  Thapa, Front Desk/ Guest Service Associate

Swostika Thapa

Front Desk/ Guest Service Associate·Dubai Parks and Resorts - Real Madrid World,

United Arab Emirates

Bachelor's degree, Adult Education

Work experience

Total years of experience: 3 years, 9 months

Front Desk/ Guest Service Associate

August 2024 - Present

Dubai Parks and Resorts - Real Madrid World,

Dubai, United Arab Emirates

August 2024 - Present

• Welcomed and assisted guests at entry points, ensuring smooth and efficient
front desk operations
◦ Handled guest inquiries, complaints, and requests professionally,
maintaining high satisfaction levels

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Cashiers / Guest Service Associate

January 2024 - Present

Dubai Parks and Resorts - Real

Dubai, United Arab Emirates

January 2024 - Present

• Handle daily cash balancing and maintain zero discrepancies
• Assist customers with purchases, refunds, and billing inquiries
• Maintain clean and organized checkout area
• Provide friendly and efficient customer service during high-volume hours
• Conduct informative tours and manage VIP guests while upholding brand
standards.

Company industry:
Amusement & Recreation Facility

Customer Service Representative / Sales Associate

October 2022 - May 2024

Global Village,

Dubai, United Arab Emirates

October 2022 - May 2024

.Assisted customers with inquiries, complaints, and service requests
• Managed high-volume customer interactions in a fast-paced environment

Company industry:
Entertainment

Education

Gurans Multiple Campus

May 2020

May 2020

Bachelor's degree, Adult Education

Nepal

Gurans Multiple Campus

May 2020

May 2020

Bachelor's degree, Adult Education

Nepal

BBC Computer Center

April 2020

April 2020

Bachelor's degree, Computer Applications

Nepal

BBC Computer Center

April 2020

April 2020

Bachelor's degree, Applications

Nepal

Shree Gurans Secondary School

March 2020

March 2020

High school or equivalent, Adult Education

Nepal

Shree Gurans Secondary School

March 2020

March 2020

High school or equivalent, Adult Education

Nepal

GGN English MediumSchool

July 2018

July 2018

High school or equivalent, Adult Education

Nepal

GGN English MediumSchool

July 2018

July 2018

High school or equivalent, Adult Education

Nepal

Skills

CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
HONESTY
Intermediate
HONESTY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
Food Service
Intermediate
Food Service
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
Cashiering
Expert
Cashiering
Expert
Sales
Intermediate
Sales
Intermediate

Languages

English

Beginner

Hindi

Beginner

Hobbies and interests

dance

Dancing is my passion whenever i feel sad if I dance i feel relief i love dancing since childhood