Macys Customer Service Representative
Alorica Philippines, Inc.
Total years of experience :8 years, 3 Months
Responsibilities:
• Provide excellent customer service to all inbound calls for internal and external customers for Macys Credit Card no matter how difficult the call may be.
Experiences Gained & Accomplishments:
• Proper acknowledgement to all concerns of customers.
• Knowledge about financial account specifically credit card.
• Knowledge on Macys online and store merchandize policies.
• Received commendations from customers.
Responsibilities:
• Promote products online to potential buyers and re-sellers;
• Deliver orders.
Experiences Gained and Accomplishments:
• Found ways how to expand the business to create more profit.
Responsibilities:
• Refer candidates or advises employees of current policies, procedures or practices;
• Assist Finance & Accounting with the monthly entitlements of International Assignees, housing and expense reports;
• Prepare and issues documents for mobilizing and demobilizing local and international employees;
• Process leave requests and monitors eligibility dates;
• Coordinate with visa attorney for the visa status of international employees;
• Process reclassifications;
• Update HR spreadsheets i.e. monthly audit reports, staffing plan and daily report; and
• Perform initial audit/checking of expense reports submitted by employees.
Experiences Gained & Accomplishments:
• Became more proficient with Microsoft Excel and OneNote;
• Book flights and hotels for incoming and outgoing employees;
• Knowledge of Bechtel’s organizational structure, personnel policies and procedures;
• Improved quality and efficiency of work in accordance to Bechtel Six Sigma;
• Bechtel Leadership Recognitions received: \[2\] Communicate (for translation of ES&H 411 documents; exemplary coordination with third parties) and \[1\] Self-Motivated/Disciplined category (for the degree of performance).
Responsibilities:
• Assist customers with their orders and process payment;
• Tidy up the place and do some inventory after store hours.
Experiences Gained and Accomplishments:
• Accommodate customers who are changing their lifestyle.
Responsibilities:
• Facilitate the whole process of entrance examination of trainee applicants—from attending the queries of internal and external inquirers about the training course available at AG&PFI Technical School based from the approved course design up to endorsement of trainees to the Training-In-Charge and scheduling of their orientation.
• Prepare Notice to Explain, Disciplinary Action and issues clearance to employees and trainees as instructed by the Registrar.
• Information Dissemination of IOMs and other announcements to concerned group.
• Issue, receive and process the welder applicants’ daily time sheet for the issuance of allowance.
• Maintain the 201 files and compilation of Corporate Social Responsibility (CSR) Program materials.
• Assist in the implementation of sustainable CSR Programs of the Foundation as Training/CSR Assistant through preparation of logistics; notarization of MOA, coordination with other Department staff or heads and other government/non-government organizations as instructed by the immediate superior; preparation of attendance sheets, posters, tarpaulins, O.B.s’, transportation requests, letters for blood requests etc.
Experience Gained & Accomplishments:
• Had knowledge on Corporate Policies as well as training programs in AG&PFI.
• Had knowledge on the process of program implementation, preparation and coordination in corporate environment.
• Participated in various activities (i.e. tree planting, coastal clean-up, blood donation, relief operations, etc.)
Responsibilities:
• Receive incoming documents (invoice, packages, SOA, accounts payables, etc.)
• Attend to calls for intercom and outercom lines.
• Assist and endorse employees and clients for interviews, meetings, etc.
Experience Gained & Accomplishments:
• Knowledge in assisting clients, and employees from managerial level to senior management team;
• Arrange transport service
Responsibilities:
• Assist customers and process payments.
• Tidy up the place and conduct inventory before closing.
• Record special orders and reservations.
Experiences Gained & Accomplishments:
• Knowledge on sales and customer service.
• Knowledge on buy and sell