syed abdul Muneeb

• Gather business and functional requirements for digital banking and compliance-related initiatives, translating them into BRDs, FRDs, workflow
documentation, and user stories.
• Support enterprise banking application projects involving digital onboarding, FASTag services, grievance management, and API-driven banking
integrations.
• Coordinate with business stakeholders, infrastructure teams, QA teams, and vendors to ensure timely project execution and smooth production
deployment.
• Led API onboarding and integration activities for banking applications, improving transaction scalability and operational efficiency by 25%.
• Participate in SIT and UAT testing activities, validating business requirements, documenting defects, and ensuring successful user signoffs.
• Support compliance-focused workflows including Online Dispute Resolution (ODR) validation and regulatory process alignment.
• Work closely with infrastructure and security teams to implement firewall rules, routing changes, VPN configurations, and secure integration
frameworks.
• Ensure adherence to banking compliance standards, API security policies, RBI regulations, and enterprise data privacy controls.
• Support production releases and change management activities with zero critical production downtime.
• Improved issue turnaround time for FASTag dispute workflows by 30% through process optimization and stakeholder coordination.
• Collaborate with technical teams on integration architecture, API troubleshooting, and enterprise application enhancements.
• Act as a liaison between business users and technical teams to improve delivery efficiency and system adoption.

• Provided L2/L3 application support for enterprise financial and compliance-related systems in a high-availability production environment.
• Managed incident resolution, service requests, and problem management activities using ServiceNow and BMC Remedy, achieving 95%+ SLA
compliance.
• Performed deep root cause analysis (RCA), log investigations, and performance diagnostics, reducing recurring incidents by 20%.
• Supported enterprise payment integrations including MasterCard APIs, POS systems, and SADAD payment gateway platforms.
• Monitored enterprise applications using AppDynamics, proactively identifying and resolving performance bottlenecks before business impact.
• Coordinated with vendors, infrastructure teams, and business stakeholders for issue resolution, production support, and system enhancements.
• Managed server patching, SSL installations, backup validations, and application upgrades while maintaining 99.9% uptime.
• Supported AWS cloud infrastructure including EC2 monitoring, IAM configuration, and operational maintenance activities.
• Assisted in SIT/UAT support activities, environment preparation, deployment validation, and post-release monitoring.
• Delivered VDI, network, and connectivity troubleshooting support across enterprise users and remote environments.
• Developed operational runbooks, technical documentation, and support procedures that improved issue resolution time by 25%.
• Conducted user training and knowledge transfer sessions, reducing support dependency and improving user adoption.

• Managed end-to-end IT recruitment and client coordination activities for enterprise technology clients.
• Successfully placed 50+ IT professionals across infrastructure, application support, and software engineering domains.
• Built strong relationships with hiring managers and stakeholders, improving client retention and engagement by 20%.
• Conducted talent mapping, market analysis, compensation negotiations, and workforce planning support.

• Led a team of recruiters and operational staff, improving productivity and workflow efficiency by 30%.
• Implemented marketing and customer engagement strategies that increased lead conversion rates by 25%.

• Managed B2B business development initiatives, client acquisition, and account management activities.
• Handled contract negotiations, pricing discussions, invoicing, and customer relationship management.
• Collaborated with stakeholders to improve service delivery and customer satisfaction outcomes.