Sales And Customer Service Representative
Starlink
Total years of experience :8 years, 8 Months
• Answer the calls, chats and respond to customer requests professionally.
• Handle and resolve customer complaints.
• Follow up customer inquiries not immediately resolved.
• Identify and escalate priority issues.
• Refer grievances to the designated department for investigation.
• Research required information using available resources.
• Resolves product or service problems by clarifying the customer’s complaint’s by determining the cause of the problem and selecting the best solution to the problem.
• Cross selling and upselling company product and services.
• Achieved call center metrics and constantly met and exceeded targets.
• Accurately logged all interactions on the Seibel and CRM application.
• Providing technical support on latest GSM technology and device usage of the customer.
• Ensuring every customer has a “WOW experience.
• Promoting first call resolution.
• Multitasking in all the channels such as live chat support and WhatsApp services.
• Real time management
Responsibilities:
● when ever there is vacancy in the company I used to Recruit applicant for the further round like, HR round & after selection I was responsible person for looking on-board process of new joiners.
● Giving Customer Service to the clients & Customer
● Maintaining Document of the company & keeping track of it .
● when ever the customer inquires received I used give service by replying to them by email or on call
● Record maintenance keeping records of the clients sales data on Excel sheet
● Giving Staff training and as well as to new employees about the rules and regulation of company by giving induction to them.
● Correspondence handling
● Making travel arrangements for GM & Manager for other countries clientssuch as Dubai, Saudi etc
● taking minutes Meeting of Sales team every day
● Multicultural interaction
● organising Events coordination
● Supplies management