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Syed Abuthahir, Senior Analyst / SIT Test Lead

Syed Abuthahir

Senior Analyst / SIT Test Lead·Etisalat by e& (e& Enterprise)

United Arab Emirates

Bachelor's degree, computer science

Work experience

Total years of experience: 11 years, 8 months

Senior Analyst / SIT Test Lead

April 2018 - Present

Etisalat by e& (e& Enterprise)

Dubai, United Arab Emirates

April 2018 - Present

• Led end-to-end SIT and UAT execution across mobile banking, digital banking applications, IPTV, broadband, Fixed and
Wireless platforms — owning the full test lifecycle from planning through release sign-off.
• Performed manual front-end functional testing of native mobile applications (iOS & Android) and web portals,
validating UI behaviour, integration points, and application interfaces — directly aligned with digital banking channel
testing.
• Executed Finacle 11X Core Banking testing, validating financial transactions, payment flows, core banking controls, and
process integrity across banking environments.
• Validated end-to-end payment integration, collection workflows, billing, invoicing, pipeline management, and
product provisioning in Oracle BRM and Oracle Banking platform environments; including payment gateway and
collection processing scenarios.
• Conducted API testing (SOAP & REST) to validate backend service integrations and interface interactions between
banking, digital channel, and payment systems.
• Defined run plans for each release, designed comprehensive test cases and test data sets, and maintained
traceability of all testing activities against requirements — ensuring full release coverage and auditability.
• Owned SIT sign-off process for major releases; collaborated closely with Dev Team, Bank Tech Team, Infra Team,
Offshore QA, and Automation teams to ensure SIT testing met planned timelines.
• Managed and mentored a SIT/UAT team of 8 members; co-ordinated with external vendors (Amazon, BEIN, Gameloft,
Starzplay) on integration and payment interface validation.
• Reported testing status, risks, defect trends, and mitigation plans to senior management; tracked defects through to
closure using HP ALM and IBM RQM — collaborating with developers to prioritise and verify fixes.
• Drove process improvement initiatives within CI/CD and Digital Transformation programmes, contributing to improved
release efficiency and reduced production incidents.

Company industry:
IT Services

Senior Analyst

April 2018 - Present

Etisalat by e&

Dubai, United Arab Emirates

April 2018 - Present

• Led the Testing/UAT team across multiple telecom and digital transformation projects, ensuring on-time delivery and
quality standards.
• Managed resource planning, task allocation, workload tracking, and mentoring of QA team members.
• Coordinated with Business, Development, and Product Owners to drive testing activities and defect resolution.
• Reviewed test strategies, test cases, defect reports, and release readiness for major project deliveries.
• Conducted status meetings and provided testing progress updates, risks, and mitigation plans to senior management.
• Worked on API testing (SOAP & REST) to validate integrations and backend service interactions.
• Led UAT activities for Fixed, Wireless, Broadband, IPTV, and Digital applications across multiple environments.
• Managed and mentored a UAT team of 8 members while coordinating with business, IT, and vendor teams.
• Collaborated with stakeholders to gather requirements, define user stories, and support Agile delivery cycles.
• Executed SIT, UAT, Regression, Smoke, and Performance testing using HP ALM and IBM RQM.
• Validated BRM billing, invoicing, pipeline management, rating, and telecom product provisioning workflows.

Company industry:
Telecommunications
Job role:
Accounting and Auditing

Associate Consultant

July 2017 - March 2018

Capgemini

Bengaluru, India

July 2017 - March 2018

• Performed System Integration Testing and billing validation for telecom projects using Siebel CRM and Oracle BRM.
• Worked in Agile project environments with collaborative testing and defect tracking.
• Prepared test data, executed test cases, and tracked defects to closure using HP ALM.
• Conducted performance and billing validation using bulk data processing scenarios, monitoring BRM System Log
(pinlog) files.
• Executed billing and invoice validation with bulk data to verify KPI calculations and application performance.
• Performed database validation for end-to-end technical tests and trained new team members to productivity.

Company industry:
IT Services
Job role:
Information Technology

Software Tester

January 2017 - July 2017

Hewlett Packard Enterprise (HPE)

Chennai, India

January 2017 - July 2017

• Performed integration and configuration testing for CPQ Sales Configuration applications.
• Validated server, router, switch, and SAP HANA product configurations against user specifications.
• Collaborated with BA and development teams to improve product quality across OCA, OCC, OCS and Watson
platforms.
• Analyzed and identified bugs across product menus (servers, switches, routers, Aruba); tracked defects to closure in HP
ALM.

Company industry:
IT Services
Job role:
Information Technology

Associate software engineer

November 2014 - December 2016

Accenture - India

Bengaluru, India

November 2014 - December 2016

Worked as a associate software Engineer at Accenture Bangalore India for Telecom Client in France Orange.
Had 2 years of experience in software testing with Oracle RODOD Application which involves Oracle BRM, CRM, OSM, AIA.
Having sound knowledge on OSS and BSS

Company industry:
Telecommunications
Job role:
Information Technology

Software Tester

November 2014 - November 2016

Accenture Services Pvt Ltd

Bengaluru, India

November 2014 - November 2016

• Performed Assembly, Integration, and UAT for Orange B2B Transformation projects; executed CRM-BRM integration,
billing, and payment collection workflow validation.
• Conducted API and service testing using SoapUI; validated shell scripts, Java processes, and technical workflows against
client requirements.

Company industry:
IT Services
Job role:
Information Technology

Associate Software Engineer

November 2014 - November 2016

Accenture Services Pvt Ltd

Bengaluru, India

November 2014 - November 2016

Client: Orange B2B Transformation
• Performed Assembly, Integration, and User Acceptance Testing for Orange B2B Transformation projects.
• Executed end-to-end CRM-BRM integration validation and telecom billing workflow testing.
• Validated customer products, plans, and service scenarios in Siebel CRM; performed catalogue integration testing.
• Validated shell scripts, Java processes, and technical workflows per client requirements and solution design.
• Utilized SoapUI, PuTTY, WinSCP, and Citrix to execute integration, API, and system validation activities.

Company industry:
IT Services
Job role:
Information Technology

Education

University of Madras

May 2014

May 2014

Bachelor's degree, computer science

India

GPA (point): 9.4 out of 20

GPA (point): 9.4 out of 20

Skills

Telecommunications Billing
Expert
Telecommunications Billing
Expert
Consumer Product Development
Expert
Consumer Product Development
Expert
Testing
Expert
Testing
Expert
CRM software
Expert
CRM software
Expert
siebel crm testing
Expert
siebel crm testing
Expert
manual testing
Intermediate
manual testing
Intermediate
Oracle brm testing
Intermediate
Oracle brm testing
Intermediate
BSS
Expert
BSS
Expert
Software Testing
Expert
Software Testing
Expert
Telecom Testing
Expert
Telecom Testing
Expert
BANKING SOFTWARE
Intermediate
BANKING SOFTWARE
Intermediate
BILLING
Intermediate
BILLING
Intermediate
COLLECTIONS
Intermediate
COLLECTIONS
Intermediate
COMPLIANCE TESTING
Intermediate
COMPLIANCE TESTING
Intermediate
FORKLIFT TRUCK
Intermediate
FORKLIFT TRUCK
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORACLE BILLING AND REVENUE MANAGEMENT BRM
Intermediate
ORACLE BILLING AND REVENUE MANAGEMENT BRM
Intermediate
PAYMENT GATEWAY
Intermediate
PAYMENT GATEWAY
Intermediate
SYSTEM INTEGRATION TESTING
Intermediate
SYSTEM INTEGRATION TESTING
Intermediate
TEST ENGINEERING
Intermediate
TEST ENGINEERING
Intermediate
QA Automation
Expert
QA Automation
Expert
ACCEPTANCE TESTING
Intermediate
ACCEPTANCE TESTING
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
Telecommunications Billing
Expert
Telecommunications Billing
Expert
Consumer Product Development
Expert
Consumer Product Development
Expert
Testing
Expert
Testing
Expert
CRM software
Expert
CRM software
Expert

Languages

English

Expert

Hindi

Intermediate

Tamil

Native Speaker

Training and Certifications

Certifications
Prompt Engineer for AI System
AWS Training
Generative AI: Master the Basics
Salesforce Administration Certification - Salesforce
AWS (Amazon Web Services) Training
Generative AI: Master the Basics
Salesforce Administration Certification

Training
AWS
Capgemini
Dec 2017

Hobbies and interests

Playing Snooker,pool, badminton and photography
Playing Snooker,pool, badminton and photography
Playing Snooker,pool, badminton and photography
photography, playing Pool and Snooker