Manager
Roche
Total years of experience :5 years, 7 Months
Business Operations (Territory Manager)
Responsible for working with Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Timely delivery to contribute to client satisfaction.
Understand customer issues and develop new solutions to enhance customer experience.
Adept in developing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs.
Timely solving the Product issues of clients through customer service teams.
Make sure the customers are handled as per requests with utmost satisfaction.
Business standards, policies and processes are always followed while attending customer requests to ensure best customer experience.
Understanding the new product and work processes of the business to handle new customers.
Work in a challenging environment to handle client escalations and resolving the same in SLA(service level agreement) time, to see that the great services/solutions are provided.
Worked on generating timely reports and communication Managers with the work progress.
Communicating up-to-date information about new products & enhancements and developing process improvements to optimize channel management activities.
Assisting Line Manager in following up with the team regarding Salesforce reporting- campaign & event reporting and ensuring the performance of the vacant territory as well as the marketing executions
Establishing friendly business and interpersonal relationships developing an in-depth rapport with high-level management for all customers.
Enhancing network potential by appointing and attaching sales teams under respective areas.
Administering sales pipeline, forecasting monthly & weekly sales and identifying new business opportunities, developing positive working relationships with partners to build business.
IT Administrator
Provide professional IT support to our user base within the APAC and Americas region, acting as a technical resource.
Help maintain a global hardware and software inventory
Document and mature IT processes, growing the library of self-service resources for our globally remote workforce.
Help manage and enforce standards with our third party IT provider for 24x5 helpdesk support
Resolve standard user accounts, application assistance and system support requests.
Did my Masters in Sales and Marketing