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Syed Afzal, Senior Administration Officer

Syed Afzal

Senior Administration Officer·Mubarak Yami

Saudi Arabia

High school or equivalent, Operations Research

Work experience

Total years of experience: 25 years, 8 months

Senior Administration Officer

December 2024 - Present

Mubarak Yami

Riyadh, Saudi Arabia

December 2024 - Present

• Manage 120+ quotations, 70+ sales orders, and 55+ invoices monthly
• Coordinate with Sales, Finance, Procurement, Logistics, and customers to ensure on-time order processing and fulfilment
• Oversee daily administrative operations, office support, and cross-functional coordination
• Develop and implement administrative policies, procedures, and workflows to improve efficiency
• Manage office facilities, procurement, inventory, and workforce logistics, ensuring 100% on-time resource availability
• Manage contracts, licenses, compliance records, budgets, and expenses while ensuring compliance with company policies
• Coordinate travel, meetings, documentation, and stakeholder communication to support efficient project execution

Company industry:
Construction & Building
Job role:
Construction and Building

Senior Administrator

January 2018 - January 2024

WMBC

Sharjah, United Arab Emirates

January 2018 - January 2024

• Coordinated daily administrative operations, executive support, meetings, travel, and office management
• Collaborated with HR, Finance, Procurement, Facilities, vendors, and other departments to support business operations
• Maintained administrative records, ERP data, compliance documentation, and management reports
• Managed office facilities, maintenance contracts, procurement, inventory, office budgets, and workplace services
• Managed sales quotations, order processing, billing, documentation, and cross-functional coordination
• Supported employee onboarding, training, company events, and continuous process improvements

Company industry:
Construction & Building
Job role:
Construction and Building

Billing & Sales Administrator

January 2005 - February 2018

Al Ghandi Auto

Dubai, United Arab Emirates

January 2005 - February 2018

• Processed quotations, sales orders, and 1, 200-1, 500 monthly invoices, ensuring accurate commercial documentation
• Coordinated quotations, orders, invoices, deliveries, and customer enquiries with 17 national and international branches
• Managed end-to-end billing, commercial administration, and customer account activities
• Maintained ERP master data, billing records, and accurate financial documentation
• Monitored receivables, collections, payment follow-ups, account reconciliation, and resolved billing discrepancies
• Prepared billing reports, receivable aging, and MIS while improving billing processes and ensuring compliance

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Admin & Sales Assistant

January 2000 - December 2004

Armitage Engineering LLC,

Abu Dhabi, United Arab Emirates

January 2000 - December 2004

• Coordinated sales administration, quotations, sales orders, and project documentation
• Liaised with customers and internal teams to support order fulfilment and project delivery
• Maintained customer records, prepared reports, and provided administrative support to management

Company industry:
Automotive Dealership & Distributor
Job role:
Construction and Building

Education

Coursera, West Virginia University

December 2025

December 2025

High school or equivalent, Operations Research

United States

EH

September 2024

September 2024

Bachelor's degree, Digital Marketing & E-Commerce

Pakistan

University of Wollongong

February 2011

February 2011

Bachelor's degree, Computer

United Arab Emirates

Al-Khair University

December 1999

December 1999

Master's degree, Business Administration

Pakistan

Gomal University

December 1997

December 1997

Master's degree, Quran & Islamic Studies

Pakistan

Skills

Inventory

Expert

Invoicing

Expert

Office Management

Expert

Sales Support

Expert

Sales Coordination

Expert

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ZOHO OFFICE SUITE

Intermediate

MICROSOFT DYNAMICS

Intermediate

SALESFORCE

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

SAP APPLICATIONS

Intermediate

QUICKBOOKS ACCOUNTING SOFTWARE

Intermediate

ADOBE EXPERIENCE MANAGER

Intermediate

Microsoft Office

Expert

Word

Expert

SAP B1

Expert

Tally

Expert

COMPUTER HARDWARE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT EXCEL

Intermediate

MULTITASKING

Intermediate

POSITIVITY

Intermediate

OFFICE MANAGEMENT

Intermediate

SCHEDULING

Intermediate

Excel

Expert

CERTIFICATION IN IT PROJECT MANAGEMENT

Intermediate

COMPOSURE

Intermediate

QUOTATIONS

Intermediate

ORDER PROCESSING

Intermediate

INVOICE MATCHING

Intermediate

SALES SUPPORT

Intermediate

SAP

Expert

BUDGET DEVELOPMENT

Intermediate

CONSTRUCTION

Intermediate

COST REDUCTION

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

RELIABILITY

Intermediate

BUSINESS OPERATIONS

Intermediate

CONSULTING

Intermediate

COORDINATING

Intermediate

PROCESS IMPROVEMENT

Intermediate

RESULTS FOCUSED

Intermediate

SALES

Intermediate

WILLINGNESS TO LEARN

Intermediate

COMPUTER SYSTEMS

Intermediate

CONTRACT NEGOTIATION

Intermediate

INVOICING

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

PROCEDURE STANDARDIZATION

Intermediate

Social profiles

Languages

English

Expert

Arabic

Intermediate

Urdu

Native Speaker

Hindi

Expert

Pushto

Native Speaker

Memberships

Red Cresent Scocity

Volunteer

January 1998

Training and Certifications

Certifications
Data Entry
Document Control
Human Resources
Bidding & Tendering
Customer Service
Fleet & Demo Management
Invoice, Order, Quotation
CRM – Customer Relationship Management
Inventory Management
English, Computer & IELTS
Certified Office Manager
Oct 2022

Hobbies and interests

Quran