Store Manager at Qurum (Muscat) Flagship store
The Sultan Center
Total years of experience :14 years, 1 Months
#Managing the operations of the entire store (7000 sq.mt) with a team of 160 subordinates including 03 DM & 11 team leaders and constantly strive for operational excellence with a yearly turnover of Rs.240 cr.
#Range of imported (Organic/Gourmet/Vegan) items from across the global market in Supermarket Division
Accolades:
*Controlling warehouse operations (2000 sqft) for offline store and online too.
*Successfully handling daily operations of online activities- from 1st mile - last mile, even “after sales service” and making robust business plan for incremental sale.
*Got the HACCP certificate for entire store for maintaining best food practices.
*Handling daily operation of QSR counters, Such as Juice bar/hot food & Sushi bar.
*Best Fresh food division in Oman with huge varieties & availability.
*Delivering continuous store profitability through fresh-food division sales drive. Store turn around to the maximum profitability with sales & margins improvement through tactical approach of
display/customer's offerings/cross merchandising etc.
*Shrinkage rate is 0.20%.
*Successfully completed school of excellence training program for all staffs
*Rewarded as best store in the country for over 60% NPS score with less detractors.
*Highest ever single day sale of Rs2cr+ 1 day before of Ramadan LY 2023.
#Managing over 400 staffs in highest turnover hypermarket in the country. 48000 sq. ft. of trading area with over 5000 daily customers, hence largest flagship stores in India. 10% sale coming from a single store of the entire company having 150+ stores. All category exposure including largest area of apparels/Liquor & food court. Still maintaining highest ever single day & monthly sales since 2022.
Accolades:
* Controlled warehouse operations (4000 sqft) for offline store and online too.
*Successfully controlled online operations of countries largest hub including highest daily business volume and challenges. Worked closely with all kind of activities to ensure team efficiency to customer’s satisfaction for higher profitability.
*Highest ever single day sale of Rs1.9cr in the month of Oct 2021
*Handled daily business operations of QSR counter such as food court and other food concessionaire within the store, Including 10-12 food stalls.
*Highest ever monthly sale of 19.37cr in the month of Dec 2021 & broke own highest ever record
created in the month of Oct 2021.
*Best store of monthly profitability of Rs2cr. Approx.
*Biggest store in the country with highest no of transaction average 16cr monthly sale.
Lowest shrink approx0.29% having highest inventory holding of 13cr average.
*Best store with highest sales of private brand by value. PB share on category 8%.
*15% Sales growth for the whole year 2021.
*Highest ever liquor sale achievement on 31st Dec 2021 & monthly highest sale of 3.5cr.
*Achieved benchmark of Rs3300 sales per sq. ft.
*Achieved highest basket size/ABV of fashion department, only store in India to cover Fashion RGM to OPEX by 110%.
* Handled 20 stores, Including 10 convenience store, 7 supermarket & 3 Hypermarket format stores.
* Launched 3 successful stores, Including 2 convenience store & 1 Hypermarket in Kolkata.
*Handled Ecom business in 2 hypermarket & 2 supermarket stores.
*Best cluster nomination in entire east for sales growth & shrinkage control.
*Competition analysis and action plan along with BTL activities. Winning the race giving tough fight to next door
competition.
* Career development program for all employees / pipeline creation for NSO
*Fresh category sales growth with minimum losses.
*EBITDA to sale more than 10%.
#Got the campus placement while pursuing PGDM. Joined as management trainee under retail leadership program. Worked in various role as initially started as sales executive as part of my training stint. Gradually I have grown from sales staff to store manager. Turned around 3 loss making stores into a profitable unit and then further promoted as city operation manager. As a cluster manager I was handling 12 supermarket store in Kolkata including 3 new stores that was launched under my leadership.
*Biggest achievement I have personally trained many staffs and coached them to become store manager from beginning of their career.
*Dealt with HNI customers base
*Wow Customer shopping experience
*Worked in brands like "Ray-ban"/ "Oakley" / "Prada" / "Vogue"
*Having overall accountability for sales growth & profitability from the various Counters.
*Managing team in 6 different stores to deliver KPI's and compliance throughout the operations, as well as delivering excellent standards of customer services.
*Worked with OJT team for NSO launch.
*As a baggage boy in the POS counter helping customers.
*Fastest Cashier's in billing speed
*Best executive on attractive display & customer assistance
*starting of my career in supermarket format of organized retail sector.
Full time 2 years post graduation and passed out with highest marks.
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