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Syed Amaan, Dynamics 365 Consultant

Syed Amaan

Dynamics 365 Consultant·Intelegain Technologies,

India

Bachelor's degree, Computer Science;

Work experience

Total years of experience: 3 years, 9 months

Dynamics 365 Consultant

November 2024 - Present

Intelegain Technologies,

Navi Mumbai, India

November 2024 - Present

Project 1, CACTUS GLOBAL, India
• User Management - Managed users, business units, and teams based on user regions.
• Implemented automatic lead assignment based on the sales users region.
• Designed and implemented Microsoft Teams Adaptive Cards for internal users, triggered when an opportunity is
marked as Won notifying both sales users and their managers with teams Adaptive Card.
• Created and assigned tasks with due dates, with task management driven by the opportunitys probability percentage.
• Configured SharePoint Document Management integration with Dynamics 365.
• Reminder Flows Implementation - Developed automated reminder flows to notify owners and managers of inactive
leads and opportunities.
Company industry:
IT Services
Job role:
Information Technology

Software Engineer

June 2024 - October 2024

Smartstatz Solutions LLP,

Navi Mumbai, India

June 2024 - October 2024

Project 2, CLMS Mahindra and Mahindra Finance, India
• WhatsApp4Dynamics - Integrated WhatsApp with Dynamics 365 via Twilio API.
• Text SMS Integration - Click4SMS - Enabled sending text messages using Power Automate via ClickSend API.
• Working in Mahindra Finance as a client side through Smartstatz, the module I got over here is CRM D365 Sales /
Service / Custom modules.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Software Engineer

October 2022 - June 2024

Ihaan Technologies Mumbai

Mumbai, India

October 2022 - June 2024

Project 3, AFFINITY MANAGEMENT SERVICES,
• Customer Voice Survey - Implemented a case resolution survey to collect customer feedback on resolved cases.
• Board Member Survey Flow - Created a survey automation that sends board member surveys
Company industry:
Software Development
Job role:
Information Technology

Education

Aditya Engineering College

March 2023

March 2023

Bachelor's degree, Computer Science;

India

Skills

Platforms

Expert

Microsoft CRM

Expert

Microsoft Dynamics

Expert

JavaScript

Expert

Plugins

Expert

CUSTOMER SERVICE

Intermediate

INTEGRATION PLATFORMS

Intermediate

JAVASCRIPT PROGRAMMING LANGUAGE

Intermediate

MICROSOFT DYNAMICS 365

Intermediate

MICROSOFT DYNAMICS CRM

Intermediate

MICROSOFT POWER AUTOMATE FLOW

Intermediate

MICROSOFT POWER PLATFORM

Intermediate

SOFTWARE DEPLOYMENT

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Languages

Hindi

Expert

English

Expert

Urdu

Expert

Marathi

Expert

Training and Certifications

Certifications
PL-200: MicrosoftPower Platform Consultant.