Syed Ammad Shah

Key Achievements:
*Awarded certificate of appreciation for exemplary performance by customer for time resolution of Systems related issues
*Implemented Systems & Infrastructure monitoring on open source saving $120K for company annually
*Efficiently increased performance of Systems team by meeting SLA’s and customer satisfaction by promptly responding to customer queries
*Successfully lead a team of 3 people in a Proof of Concept for business worth $8.1 million

-Productively supporting in backend IT infrastructure and datacenter of RTA network involving HP blade servers, SAN, fabrics and Microsoft technologies while discussing overall progress with senior management
-Providing L1, L2 and L3 support 24 x7 for a maintenance contract of USD $2 million with 4 team members co-ordinating in sync to achieve the set KPIs
-Expertly rendering support in operations associated with maintenance, testing, database administration and implementation of intelligent transport systems for various fleet management systems
-Configuring, installing, administering and capacity planning for handling virtualization of 50 core servers on 30 HP blade servers and 3PAR SAN storage.
-Maintaining procedures, assets, documentation, backups for networks and recording knowledge base of diagnosis and resolution and modifications
-Expertly installing, configuring, testing, patching, maintaining and administering software, database applications, active directory domain, servers, workstations and application programming interfaces from which third parties access the RTA vehicle intelligent system.
-Proactively completing customers’ projects assigned with training and knowledge transfer while coordinating with customers for network and system issues
-Managing the IT infrastructure of the Trapeze ME office including Office365, 3CX PABX, OPEN VPN, QNAP NAS, AWS accounts, VMware EXSi hosted Linux Ubuntu and windows servers and procurement

Key Achievements:
*Introduced policies and procedures in accordance with ISO 9000 QHS standards and made company compliant
*Successfully negotiated with Microsoft on the licenses gap by cutting the cost by 50% that was observed during the compliance process

-Installed and maintained new server hardware and software infrastructure and managed email, anti-spam and virus protection
-Managed proper backup process, upgraded computer systems and offered recommendations on upgrades and compliance of licenses of applications and software’s installed
-Designed, managed and enhanced company’s websites by working with hosting provider and web technologies including, CSS3, C Panel, SSL, FTP & HTTP
-Ensured ISO standards and processes are followed throughout company for internal & external audits and maintained the licenses and assets inventory

Key Achievements:
* Implemented new IT Infrastructure and improved the digital technology which promoted the school in the Abu Dhabi Education Council rankings
* Introduced and worked on the project management of implementation of Moodle (open source LMS) taking into account the current IT Infrastructure of the school

- Proficiently implemented IT Infrastructure in new building including IBM 3650 servers, Juniper ESX 3300 series switches, Avaya IP phones, Intel education, CCTV camera operations and A/V equipment
- Technically supported to staff & administration including hardware and software such as installing applications, replacing faulted hardware parts, setting up new user accounts & profiles and effectively supported in dealing with password issues

Key Achievements:
*Utilized my IT skills and experience working in Institutional research for establishment of alumni department
*Provided effective inputs and testing of strategic planning designing & developing in-house application for data collection

-Actively managed network operations and supported in troubleshooting connectivity problems and performing backups & restores
-Attentively performed routine preventive maintenance on hardware and software
-Ensured and maintained integrity to enhance virus protection and workstations security
-Designed and developed reports pertaining to student, faculty and staff data from University’s central databases using Crystal Reports and Oracle SQL Devloper
-Extracted and prepared data sources from data warehouse for course evaluations and executed online surveys for internal stakeholders which helped in decision-making process in eXplorance

Key Achievement:
* Establishing a sit for internally displaced person in 24hrs for distribution of funds

Expertly rendered support in troubleshooting, maintaining and configuring servers and solved networking problems productively