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Syed Aquib, Data Analyst (Trust & Safety)

Syed Aquib

Data Analyst (Trust & Safety)·We Transform Pvt Ltd

Kuwait

Master's degree, Computer Applications

Work experience

Total years of experience: 5 years, 2 months

Data Analyst (Trust & Safety)

January 2024 - January 2025

We Transform Pvt Ltd

Bengaluru, India

January 2024 - January 2025

Ltd, I worked as a Data analyst
to ensure trust and safety.
Analyzed large datasets from content moderation platforms (Hive,
Sprinklr, Zendesk) to identify trends, policy violations, and high-risk user
behavior.
Built interactive dashboards and reports using Power BI and Excelto track
key moderation KPIs, policy enforcement effectiveness, and escalation
metrics.
Conducted root-cause analysis of abusive content, spam, and fraud
patterns, providing actionable insights to Trust & Safety and Compliance
teams.
Collaborated with policy and moderation teams to assess the impact of
new rules, using data-driven evaluations to recommend improvements.
Monitored platform safety metrics and presented weekly/monthly
reports management, highlighting emerging
Utilized SQL and to query large datasets for trend analysis and risk
Company industry:
Industrial Production

IT Helpdesk

January 2024 - January 2025

We Transform Pvt Ltd

Bengaluru, India

January 2024 - January 2025

• Provided tier 1 and tier 2 technical support to over 150 end users via phone
email and in person.
• Resolved an average of 25+ support tickets daily using service now, consistently
exceeding team targets by 15%.
• Diagnosed and resolved hardware, software and network connectivity issues for
desktops, laptops and mobile devices.
• Helped in installing and updating Windows OS, basic applications, and security
tools.
• Monitored and reported common technical issues to the senior IT team for
timely resolution.
• Provided basic user guidance on Microsoft Office 365 and company systems.
• Ensured proper handling of IT assets, including tagging and maintaining an
updated inventory list.
• Assisted in setting up new user accounts and email IDs under supervision using
Active Directory.
• Learned and supported network basics such as LAN connections, Wi-Fi setup,
and cable checks.
• Authored and maintained 10+ knowledge base articles to assist users with
common technical issues, reducing recurring ticket volume by 20%.
Company industry:
Industrial Production
Job role:
Information Technology

Contract Representative

January 2024 - January 2025

We Transform Pvt Ltd

Bengaluru, India

January 2024 - January 2025

• Handled escalations, queries, and clarifications related to
Company industry:
Industrial Production
Job role:
Purchasing and Procurement

operations representative

July 2021 - February 2024

Concentrix - India

Bengaluru, India

July 2021 - February 2024

worked as technical suppport engineer for an American client
Company industry:
IT Services
Job role:
Information Technology

Senior Representative – Operations (content Analyst)

January 2021 - January 2024

Concentrix, Client Google India.

Bengaluru, India

January 2021 - January 2024

Reviewed and assessed various like ads YouTube and AI chatbot Gemini with and removed hate adult and
Company industry:
Business Support Services

Senior Representative – Operations.

January 2021 - January 2024

Concentrix

Bengaluru, India

January 2021 - January 2024

• Serve as the primary point of contact for all Google workspace-related inquiries
and issues, including Gmail, calendar, Drive, Docs, Sheets, Slides and Meet.
• Manage user accounts, groups and security settings within the Google admin
console (e.g., creating, new users, passwords resets, managing group
memberships).
• Assisted users with Data migration, file sharing permissions and best
practices for using Google drive.
• Troubleshoot issues with email routing, spam filtering and calendar
sharing.
• Configure and manage Google workspace services and third-party
app integrations.
• Assist in enforcement of IT security policies and procedures.
• Install, configure and update software applications.
• Monitor system performances and troubleshoot outages.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Representative Operations – Advisor

January 2018 - January 2019

Concentrix

Bengaluru, India

January 2018 - January 2019

• Provided customer service and technical support, resolving queries with
professionalism.
• Managed daily operations, reported KPIs, and contributed to process
enhancements.
• Supported procurement and inventory management, ensuring seamless
operations.
• Partnered with training and QA teams to align operations with service
standards.
• Updated SOPs based on recurring issues, enhancing troubleshooting
workflows.
• Commended by supervisors for effective communication and problem
resolution.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

AMC Engineering College Bangalore

January 2017

January 2017

Master's degree, Computer Applications

India

GPA (percentage): 58%

GPA (percentage): 58%

2 years masters degree in computer applications

Visvesvaraya Technological University

January 2017

January 2017

Master's degree, Computer And Systems Engineering

India

Visvesvaraya Technological University

January 2017

January 2017

Master's degree, computer applications

India

Visvesvaraya Technological University

January 2017

January 2017

Master's degree, Computer Applications

India

Visvesvaraya Technological University

January 2017

January 2017

Master's degree, computer Applications

India

Sri Krishnadevaraya University

July 2014

July 2014

Bachelor's degree, Computer And Systems Engineering

India

Vijayanagara Sri Krishnadevaraya University

July 2014

July 2014

Bachelor's degree, computer Applications

India

Sri Krishnadevaraya University

June 2014

June 2014

Bachelor's degree, computer Applications

India

Vijayanagara Sri Krishnadevaraya University

June 2014

June 2014

Bachelor's degree, Computer Applications

India

Skills

Troubleshooting
Expert
Troubleshooting
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
red hat Linux
Intermediate
red hat Linux
Intermediate
Office Work
Expert
Office Work
Expert
Order Entry
Expert
Order Entry
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
system administration
Intermediate
system administration
Intermediate
network engineering
Beginner
network engineering
Beginner
firewalls
Intermediate
firewalls
Intermediate
lan
Intermediate
lan
Intermediate
network operations
Intermediate
network operations
Intermediate
pc networking
Intermediate
pc networking
Intermediate
web development
Intermediate
web development
Intermediate
programming
Intermediate
programming
Intermediate
team management
Intermediate
team management
Intermediate
team leadership
Intermediate
team leadership
Intermediate
databases
Intermediate
databases
Intermediate
web applications
Intermediate
web applications
Intermediate
oop
Intermediate
oop
Intermediate
market research
Intermediate
market research
Intermediate
sql
Intermediate
sql
Intermediate
research
Intermediate
research
Intermediate
problem solving
Intermediate
problem solving
Intermediate
mysql
Intermediate
mysql
Intermediate
web design
Intermediate
web design
Intermediate
mobile
Intermediate
mobile
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Typing
Expert
Typing
Expert
Minutes
Expert
Minutes
Expert
Purchasing
Intermediate
Purchasing
Intermediate
Logistics
Intermediate
Logistics
Intermediate
Teamwork
Expert
Teamwork
Expert
Technical Support
Expert
Technical Support
Expert
IT Management
Intermediate
IT Management
Intermediate
IT
Intermediate
IT
Intermediate
Administration
Intermediate
Administration
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Oracle
Intermediate
Oracle
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sales
Expert
Sales
Expert
Management
Intermediate
Management
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Office Administration
Expert
Office Administration
Expert
Mail
Expert
Mail
Expert
Operation
Expert
Operation
Expert
Outlook
Expert
Outlook
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Purchase Contracts
Intermediate
Purchase Contracts
Intermediate
Supply Chain Management
Intermediate
Supply Chain Management
Intermediate
Purchasing Management
Intermediate
Purchasing Management
Intermediate
Time Management
Expert
Time Management
Expert
Installation
Expert
Installation
Expert
Hardware
Expert
Hardware
Expert
IT Technical Support
IT Technical Support
Windows Server
Intermediate
Windows Server
Intermediate
Microsoft Servers
Intermediate
Microsoft Servers
Intermediate
Windows Server 2008
Intermediate
Windows Server 2008
Intermediate
VMware
Intermediate
VMware
Intermediate
Windows Network Administration
Intermediate
Windows Network Administration
Intermediate
APACHE HIVE
Intermediate
APACHE HIVE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
JIRA
Intermediate
JIRA
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
SLACK SOFTWARE
Intermediate
SLACK SOFTWARE
Intermediate
SPRINKLR
Intermediate
SPRINKLR
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Computer Technical support
May 2024
Training
Microsoft office 365 Administrator
linked in Learning
May 2024

Hobbies

  • travelling and practicing mixed martial arts