Syed Awais

Operations & Supervision: Managed high volumes of daily inbound calls, handled critical
ambulance dispatch logistics, and supervised the driver team to ensure seamless operations.

Customer Excellence & Sales: Identified customer needs, resolved disputes effectively, and
recommended tailored services to generate qualified sales leads and exceed performance targets.

Compliance & Administration: Performed accurate data entry across CRM tools, maintained detailed
customer records, and managed official reporting for DHA Hasana compliance.
Creative & Marketing: Designed graphic assets and coordinated digital marketing initiatives to support
brand visibility and contribute to monthly revenue growth.
Event Coordination: Acted as the primary event coordinator to manage logistics and cross-departmental
collaboration for company events.

Operations & Safety: Oversaw all aspects of daily building operations, ensuring total facility safety,
functionality, and strict compliance by conducting routine safety inspections and preventive
maintenance checks.

Vendor & Project Management: Coordinated seamlessly with contractors, vendors, and specialized
service providers to execute repairs, facility upgrades, and maintenance projects.
Team Leadership: Supervised on-site facilities staff, assigning daily tasks, monitoring performance,
and providing training to uphold high company standards.
Budgeting & Planning: Planned and scheduled maintenance workflows to balance operational needs
with cost-efficiency, while directly managing budgets and resource allocations.
Compliance & HSE: Implemented comprehensive health, safety, and environmental policies to ensure
regulatory compliance, maintaining accurate documentation and inspection records for audits.
Emergency Response & Optimization: Responded rapidly to facility emergencies, troubleshooting issues
to restore operations with minimal disruption while optimizing facility layouts, equipment performance,
and energy usage.

Operations & Workflow Management: Directed and coordinated daily warehouse
operations, ensuring a smooth and efficient workflow across all receiving, storage,
and dispatch functions.

Team Leadership & Training: Supervised, trained, and mentored warehouse staff, assigning daily tasks
and monitoring performance to foster a strict culture of accountability and workplace safety.
Inventory Control: Oversaw comprehensive inventory management processes, including routine stock
control, cycle counts, and reconciliation to maintain strict accuracy and prevent shortages.
Space Optimization: Implemented efficient storage systems and optimized warehouse layouts to
maximize space utilization and streamline material handling.
Logistics & Coordination: Coordinated seamlessly with logistics teams, transport providers, and
internal departments to ensure timely and accurate product shipments.
Client & Supplier Relations: Acted as the primary point of contact for suppliers and clients to resolve
queries regarding deliveries, returns, and inventory counts.
Reporting & Compliance: Prepared detailed daily and monthly productivity, stock level, and shipment
reports for management while monitoring compliance with health and safety regulations.

Guest Relations & Front Desk: Welcomed and assisted international and local guests with
check-in/check-out procedures, ensuring a smooth, welcoming, and professional first impression.

Reservations & Systems Management: Handled reservations, cancellations, and room
assignments efficiently using hotel management software, while operating a multi-line phone
system to address external calls and inquiries.
Inter-Departmental Coordination: Coordinated directly with housekeeping and maintenance
teams to ensure guest rooms and lobby facilities strictly met quality and cleanliness standards
before guest arrival.
Financial & Administrative Operations: Processed guest payments, issued accurate invoices,
and maintained detailed transaction records while supporting daily workflows like scheduling
and reporting.
Conflict Resolution: Resolved guest complaints and service concerns with high professionalism,
applying quick problem-solving strategies and escalating complex issues to management when
necessary.
Cross-Functional Support: Contributed to overall team efficiency by cross-training in basic
front-office accounting and assisting with on-site event coordination.