GROUP IT MANAGER
Gulf Group Holding
Total years of experience :12 years, 1 Months
I joined this group in 2019. This is one of the oldest and biggest group of companies and working Multiple sectors in UAE that includes Automobile spares, Commercial Printing, Construction, Engineering, Food Processing, Furniture, General Trading, Health care, Hypermarkets, Furniture, Ready mixed concrete, Real Estate & Transport. This is leadership role where I am providing the support in formulation, development and implementation of IT policies and strategies in line with the companies' mission and business objectives. Also, make sure fully compliance. I am managing overall IT Operations & Services Delivery, SAP & New Projects Implementation and support, managing teams, managing budgets, defining yearly objectives for teams, defining KPI's for teams. Vendor management and Service Delivery with high standard. Managing O365 over cloud, mentoring teams and make sure their skill set to handle the IT Operation and Service delivery on highest standard. Identifying and prioritizing IT initiatives for implementation through liaison with the Business Units. Managing IT projects with team and provide leadership support and advice to implement new technological changes. Making sure the business continuity plan in place and initiate change in BCP as and when required. Health check for Backup and recovery as per Disaster recovery standard.
I joined this new venture in August 2018. This is the new company and have multiple JV's with Oil & Gas, Hospitals, School & with FMCG companies. Managing 27 Projects in different geographic locations including UAE, Saudi, Oman, Yamen and Bahrain. I have team of 64 Professional who are managing multiple projects on different sites. My responsibilities including managing the teams, Project deliveries and Operations. This job required travel a lot to meeting with stake holders and customers.
I transferred as IT Manager UAE. This is the world largest Schlumberger Training Facility of SLB. I have more than 2200 users in EMG GeoMarket, operations at this facility running 24/7/365. My main Project was Implement SAP modules to MEA region. Also responsible for ePACS, biggest CCTV network for security & surveillance. through this ePACS & surveillance system we are handling the location of size around 4 KM radius and 6K to 8K users. Full use of all process of ITIL for IT Operations / Service delivery. As IT Manager I am responsible for Managing IT Department in UAE and GeoMarket. Also responsible for Implementation of the global network standard for regional operations to ensure connectivity of the vast operating region. Formalizing and delivering an IT strategy for the region in alignment with regional business priorities and Global IT initiatives. Design & Deployment of multiple infrastructure and network projects internal for Schlumberger that includes LAN, AD & DC setups, VPN configurations, migrate our exchange emails to cloud. Proposed solution for customers to improve productivity of operations. Audit and Monitoring, Risk Response & Recovery, Cryptography, Data Communications, Computer Operations Security, Telecommunications & Network Security, Security Architecture. Draft DR Plans and SOPs for Network Operations, Conduct Pen testing over network in collaborations with Enterprise Network security team. Good understanding of ISO27001 Information Security Standard. Good handling and deployment experience of Check Point, Bluecoat, Palo Alto firewall and cache engine. I was reporting to Area IT Manager / VP IT, I was involved in budgeting, setting up goals for the various teams that I have been managing, planning and implementations of Projects, define SLAs for vendors & KPI's for my teams. Deployments of new cameras & PACS readers, making sure all video recording backups and store on remote site (Singapore server) through lenel. Ensure the implementation of corporate policies, standards. responsibilities as Follows:
• SAP Implementation for Schlumberger MEA Region.
• Managing different regional teams and make sure all business driven by policies and standards.
• Involved and Managing teams of professionals for compliance audit specific for Embargo Countries.
• Extensive use for Serben Oxly & FP 24 for compliance audit.
• Using SAS for Oil & Gas.
• Manage IT Department in UAE different location with multiple resources.
• Deployed new ERP as Pilot project first time in UAE for Schlumberger.
• Initiate the procurement process with Supply chain & negotiate for best price to replace end of life hardware.
• Design Simulation PAD for Wireline and Well testing for new employees to understand the Realtime operations.
• Design and deployed the concept the Digital oil filed solution for Schlumberger.
• Design the off shore drilling online solution for Schlumberger
• Design the DR site & plan - Making sure the help checks of all backups
• Budgeting and planning for IT services
• People Management
• Assist sale team to design, develop and implement solutions for clients as required.
• Identifies operational problems and contributes to their resolution
• Serves as an escalation point for all unresolved issues
• Reports & proposed solution for all technical issues to senior management
• Ensures employee training, awareness and experience levels are maintained
• Maintains confidentiality of company data and documentation
• Stays up-to-date on latest technologies through literature, training, and seminars
• Provides leadership and coaching to subordinates
• Sets objectives for team members and performs annual reviews
• Ensures communication and compliance with all company policies
• Offers recommendations to better achieve goals and improve employee utilization and morale development
• Maintains service coverage and staffing up to the correct level
• Ensures that the team meets KPIs by utilizing appropriate reports
• Performs monthly root cause analysis of KPI report for continuous improvement
SITEL Corporation was responsible to provide the Technical Support and Customer Support of NTL and Virgin.net (Internet Service provider) Clients. It is the 2nd level technical support job. I was responsible to provide: -
• The perfect solutions in minimum time to other team members they deploy at customer's end.
• Provide the Technical Support of Internet Users.
• Understand the Dialup and Broad Band problem on phone and help the customer how to rectify the problem.
• Resolve the emails issues.
• Help out other team members if they not understand the problem and draft technical solution.
• Making the Final reports and write down the all causes of problems and solutions.
• Gathering and implementing IT/sysops/winops/security network requirements (evaluating new/upgrading network equipment).
• Provisioning remote office LAN and remote connectivity.
• Coordination and deployment of multi-vendor networking gear.
• Documenting LAN troubleshooting/installation procedures.
ICL is currently functioning in Pakistan as subsidiary of U.K based Vendor Company and submerged subsidiary of FUJITSU group from Japan & SIEMENS from Germany. My job responsibilities in ICL include Systems designing and Implementation of SAP, manage turnkey Projects, Systems support, Conduct Training and Presentations for various network operations with network engineering staff on new core node deployment, backbone infrastructure, IP network maintenance and growth; with internal project management teams to communicate target completion dates and ensure that all internal requirements are being met in a timely manner; with external vendors to gather and enforce schedules for installation of services. Configure and maintain mission-critical servers. Deployment of SAP on New Servers that's specially design for the SAP. I was worked with the Team of FI, HR, SD, Consultants. I was responsible to understand the requirements and deploy the perfect technical solution that covers all the needs of the software. Installation and configuration of RAID Controllers on Various Branded Servers and Operating systems. Installing and configuring the Active Directory with multiple domains. Installation, Configuration, Troubleshooting of Windows NT & 2000 Systems, managing and administering NT, Unix, Linux & Windows Networks.
Diploma in Computer Science