IT Support Engineer
CMA CGM
Total years of experience :12 years, 8 Months
Checking/Administrating Network of company
Taking backups of user.
troubleshooting different office applications
making system up
• Single IT contact person at Pfizer Hawks bay plant
• Data Center Administration
• Maintaining & managing of LAN & WAN
• Network documentation, diagrams using MS-Visio
• Active monitoring of network status to ensure maximum up-time (Using “Solar Winds tool”)
• Maintaining & troubleshooting at client end about different applications.
• Maintaining Backup of Server & Client site.
• Desktop support using Remote assistance tool i.e. “Net-Support Manager tool”
• Actively involved in the continuous monitoring and review of the Backup Procedures Planning, management and control.
• Maintaining the systems at optimum performance levels within tight schedule, trouble shooting, problems solving and applying a permanent solution.
• Managing Active directory & DHCP services.
• Resolving Desktop/Network./Server issues Via Phone calls & E-mails.
• Maintaining the calls in the HP Service Center which is monitor by HP World Wide.
• Strong follow-up with vendors.
• Worked on Record management to follow ITIL (Information Technology Infrastructure Library) Incident Management, Change
Management (RFC) and Configuration Management (CMDB) using HP’s Open View Service Center. (HP Service Centre 6.2)