Senior Group IT Head
Dar Al Riyadh
Total years of experience :16 years, 7 Months
• Demonstrated excellence in deftly implementing IT hardware, software and network devices which includes installation, maintenance and security standards
• Efficiently assisted in liaising with vendors and users to upgrade IT facilities with zero downtime
• Administered the IT Support Team to deliver optimum performance to end users with high availability of systems
• Collaborated with top management periodically on issues, purchases, enhancements, new requirements and approvals
• Instrumental in managing system administrators group to install, configure, deploy and maintain user identity, secure authentication, VPN access, firewall, threat protection, e-mail domains / servers, file servers, Virtualization, backup & storage systems, IP based telephony & attendance systems and handled periodic audits
• Developed and managed IT Policy addressing IT governance, IT Security, compliance, strategic computing and disaster recovery requirements
• Key driver of activities related to OPEX &CAPEX for IT
• Successfully managing off-shore technical development & support team for Thomson Press, USA Handled projects using Java, PHP, .NET and AIX
• Merit of improving the productivity &FTE billing % and achieved optimal client satisfaction which resulted in cross selling other solutions