Sales Manager
PROTECHnology Middle East
Total years of experience :10 years, 7 Months
Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of salespeople.
• Developing sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
Serving as the lead point of contact for all customer account management matters
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
Handling all retails accounts like Sharaf DG, Virgin Mega Store, Grand stores, Jumbo, Istyle, Emax and Ecity.
Organizing and handling grand events like Gitex, Distree, GESS and HCT.
Planning offer for retailers to ensure great no. of sales.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Help customers through email, phone, online presentations, screen-share and in person meetings
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Planning strategy for brand development.
Implementing sales strategy, selling company’s vendor’s solutions and plan to achieve short and long term targets with the assigned accounts/sectors.
Manage the customer (distributors/retail doors) orders to ensure that customer requirements are fulfilled on time and in full.
Liaising with Demand and Supply Team and other departments to ensure smooth running of ordering process.
Negotiate credit terms with the dealers as per the guidelines given by the management to minimize overdue and ensure that there is zero deviation from agreed credit limits and credit days.
Assist the team in any kind of problem solving issues related to operations.
Ensure the daily coordination with suppliers and customers and tracking their performances as per-predefined KPIs and escalate all related issues.
Deal with customer urgencies (out of stock, claims, RMA etc.) and inform internal teams.
Monitor stock movement on a daily basis with specific focus on ageing. Ensure that stocking age does not exceed the company standards for the products.
Support the Head-Product Planning to establish the price for each model as per the instructions of the Principals.
Control on prices at all levels.
Upon closure of contractual negotiations execute purchase orders as per the terms and conditions of the contract.
Adhere to plan of order placement Requirements.
Monitor Stocks to ensure that stock is available, as per plan, on a daily basis, across the company & dealer showrooms. Co-ordinate on a daily basis with Showroom staff to maintain minimum quantity of stock i.e. one month’s average utilization of stocks.
Identify new products (peripherals) which could be introduced and recommend to the Head-Product Planning.
Identify new brands seeking entry in the Company’s geographical area of business.
Attend Trade fairs, industrial exhibitions & other meets to supplement market research data.
Gather on the ground intelligence on competitor’s (other power dealers) offerings vis-à-vis models, configurations, performance data in the local market, promotions etc. Thereby, contribute to effective competitive analysis programs to favorably position the company.
Prepare reports and inputs for the Management on Market trends, potential Partners/products to maximize the company’s capabilities.
Responsible to place orders to supplier once the floor level of stock is reached to ensure there is no stock-out situation. Adjust according to sales of the month.
Organize and create a collaborative environment with customers (visits and meetings).
Participating in regular review meetings with Commercial Teams.
Developed and executed marketing programs. Direct communication with the clients.
Allocating of goods from our warehouse and executing shipments by coordinating with the forwarders for negotiations and export shipments.
Making commercial invoice and packing list for the shipment.
Checking materials properly as per against L.P.O by good condition and sending it to customer.
Exporting goods to cliental base in those region.
Prepared marketing strategies like making promotional offers of TOUCHMATE products for our distributors / power retailers / online stores / e-commerce / hypermarkets. Working on distributors margins and pricing structures accordingly.
Analyzing allotted regional market and the competitive brands dealing in the region.
Dealing with forwarders for prices and services.
Completing Legal documentation process for the export shipments.
Applying for ICT approvals for shipment clearance from port.
Preparing quotation & submit the same to prospective clients.
Supervised stores from the head office and build cliental base on my own accord with key TOUCHMATE and Non-TOUCHMATE distributors in Dubai, KSA, Kuwait, Bahrain, Qatar, Oman, Morocco, Kenya, Egypt, Namibia, Zambia, Durban, Ghana, Pakistan, Iran/Iraq, Lebanon, Tanzania.
Processing LC shipments and taking care of all the documentation.
Preparation of weekly and monthly sales and stock report.
Floor visit.
Arranging stock deliveries.
Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)
Ordering stock (where applicable)
Helping with promotional events
Personnel duties
Reporting to senior level management.
Developing sales strategies and setting targets Sales forecast.
Implementation of channel development activities of the company.
Set and accomplished the targets and goals set for given area.
Monitoring team's performance and motivating them to reach targets.
Compiling and analyzing sales figures
Conducted product demonstrations to the dealer/ his staff and ensure display and merchandising of products is done in an advantageous manner.
Possibly dealing with some major customer accounts.
Collecting customer feedback and market research.
Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
Reporting to senior managers.
Keeping up to date with products and competitors.
Increasing business opportunities through various routes to market.
Handled a team of 26 merchandisers and managed the Sales Executives effectively to deliver the assigned targets.
Provide daily reports to Sales Manager on sales, collection & undelivered performance.
Stores visit on weekly basis.
Getting orders from stores.
Arranging stock deliveries.
Tally, Peachtree and QuickBooks
Commerce, Economic and Civics
