Process Consultant
Y-Axis Overseas Careers
مجموع سنوات الخبرة :21 years, 5 أشهر
• Interacting with the clients and explaining them the process.
• Issuing the checklist of the documents required as per the requirement for skills assessment.
• Providing the formats of the documents required.
• Reviewing the documents send by the client.
• Reviewing the roles & responsibilities performed by the client and match them with requirement of the skill assessment body.
• Regularly check for the updates from the skill assessment department and the department of immigration to ensure that the team is updated with the same.
• Review the checklists and match the documents sent by the client and update him if any other document required.
• Finalize the documents and dispatch them for skills assessment.
• Applying and submitting the online application on behalf of clients.
" Lead a Team of 20 in the inbound Chat/calls process for Echo star (Client).
" Analyze the process by working on defect management ensuring processing meeting the SLA which will in turn increase ramp up percentage.
" Conduction assessments on the Bottom quartile employees and propose improvement plan.
" Analyze the Quality audit done by the QA team and prepare action plan increasing the individual Quality score.
" Controlling & analyzing, Attrition and no call no show % in finding solution with the management team to build a better process.
" Ensure highest Customer Satisfaction through the service provided by the team.
" Continuously mentor Team members to perform better with regular trainings and Updates.
" Conduct leadership, Career Development Program, Soft skills, customer service & training sessions to other teams in the process.
" Interact with Client to provide reports on daily activities and the improvement of the process.
" Track Process efficiency and Performance metrics Through Weekly Reviews
" Generate Reports & dashboards for the entire Team like, Average Handle Time, Average Response Time Adherence, Phone leakage, CSAT and Quality etc.
" Review the metrics and reports with higher management.
" Handling the daily cash counter
" Updating the bills on real time basis
" Managing the monthly Account of the Restaurant on Wings Accounting Application
" Assigning the waiters table on timely basis.
" Handling House keeping of the tables
" Helping with quotations for any Kitty Parties or Get-togethers.
" Managing the customers seating on real time basis.
" Responding to the feedback by the customers.
I've done a dissertation on different kinds of batch filters that are used for working on Anaerobic digestions.