Managing Director Founder
USSC
مجموع سنوات الخبرة :17 years, 9 أشهر
Dedicated technical consultant with diverse operational experience in both IT development and business
intelligence analysis. Several years of experience creating customized solutions to address specific customer
requirements, improve overall productivity, and dramatically increase efficiency. Extensive IT and network
experience including building a complete system architecture from the ground up to meet specific client
requirements
Communicate effectively with clients, suppliers, and industry professionals to maintain complete and current
working knowledge.
Collect and analyze data using calculations, graphical projection models, and other methods as necessary to
understand current operations and determine areas for improvement.
MBA qualified IT Project Executive with over 14 years’ experience managing multiple complex IT projects from conception to launch. Strong experience of call center implementation projects and expertise in IT strategy & business process re-engineering.
IT service management, organizational change management, business continuity planning, and solution roll-outs. Recognized ability to manage, develop and lead specialist multinational teams to deliver state-of-the-art enterprise business solutions in a timely.
Job Responsibilities:
IT Service Management : Support management for projects valuation, procurement and bid process
IT Assets Management : Managing Inventory for IT Assets
IT Vendor Relation : Managing Vendors relation for IT Products and Services.
Desktop Support Supervisor : Managing teams of male and female desktop support engineers.
System Administrator : Windows Server Administration (Windows 2000, 2003 & 2012)
IP Surveillance Camera : Implemented and Maintaining
Call Center Support : Call Center for both Inbound and outbound using Asterisk Unified Application
CRM : Managing and Maintaining Vtiger Customer Relation Management
Infrastructure Support : Managing and Maintaining Data Center
Operations Support Responsibilities
Windows Server 2000 / 2003 / 2012 administrations:
Windows 2000, 2003 & 2012 Servers deployment and Configuration
Managing Active directory, DNS, DHCP & Application Servers.
Managing Hardware issues -- Vendor coordination
Anti-Virus updates and MS Patches Management.
Active Directory Services -- Managing Users, GP & Other Resource objects.
Managing file servers and print servers.
System Administration with FTP and Proxy.
Network Administration with Cisco switches, routers and firewalls
Administration of WSUS servers and deploying patches
Manage Asterisk Unified Application (Front End)
Manage CRM Users and Their development requirements
Manage Multi lingual IVR (Interactive Voice Response)
Other technical responsibilities :
Monitor both Hardware and Software systems for errors and dates them regularly
Establish system by planning and executing the selection, installation, configuration, and testing Define system and operational policies and procedures. Maintain and updates all Servers.
Secure system by developing system access, monitoring, control, and evaluation
Establish and test disaster recovery policies and procedures;
Complete back-up and maintaining documentation.
Upgrade system by conferring with vendors and services
Protect organization's value by keeping information confidential
Manage Outlook configuration with Outlook Web Access.
Configure Internet Explorer Proxies
Remote installation of Hardware Devices and software
Monitor Trouble Tickets on the Management System (Service Desk Plus).
VPN Connectivity for Remote Users.
Inventory Management - Capital Equipment / Hardware / Software / Spares
• Responsible for logistic support of installations, up gradations.
• Determined server hardware specification for server, configuration.
• Maintained the Cisco 2600, series Routers for Head Office (MOSA).
• Maintained the Cisco switch 2990, 2950.
• Maintenance of LAN & WAN for the different branches in south region.
• Creating and managing public folders, creating multiple storage groups.
• Managed and maintaining the e-mail for the clients.
• Plan & lead Network projects installations & up gradations, evaluate new Technologies.
• Maintained and troubleshooting all printers HP Laser jet, & EPSON.
• Creating trouble ticket for lease line and ADSL line and follow up with ISP.
• Provided hardware and Network solutions, designing and maintenance of the Network
• Installation and configuration of Windows 2000 server, IIS and proxy servers
• Installation and configuration of client workstations with different operating systems
• Administration of windows 2000 Server.
• Troubleshooting of all software and hardware tickets,
• Configuration of TCP/IP protocol. Troubleshooting the Network problems
• Designing the structure of IP addresses, planning a TCP/IP subnets & DHCP configuration
• Installing Hubs, switches, and connecting nodes, workstations, etc., to the Server.
• Installing network printers, installing UPS.
A Master of Business Administration (MBA) is a graduate degree in business.