Relationship Officer
Citi - United Arab Emirates
Total years of experience :6 years, 2 Months
-Responsible for generating Sales Volume worth 40 million during FY19-20.
-Handling Product Portfolio of existing Credit Card customers.
-Cross Selling/Up-Selling- Loan on Phone(LOP)/Balance Transfer Facility/Easy Installment Plan(EIP)
-Handling High Credit customers- Help manage their liabilities.
-Resolving customer based queries/complaints with respect to Credit Cards.
-Interacting with Product Leads & Compliance team for approvals.
-Liaising with Quality Control/Credit Initiation team for loan processing.
Key Responsibilities:
Driving the ‘Supply’ side of OYO’s Self- Operated Business Model(Flagship).
Identifying & finalizing new properties (Hotels/Under-construction). Responsible for signing a 93 room hotel, considered one of the largest inventory signing at the time.
Coordinating with Transformation team in order to ensure the property goes live on time. Ensuring owner scope of work is completed as per contract.
Coordinating with Operations team in order to ensure timely rectification of Snags.
Providing technology based solutions to partners such as OYO’s Owner Apps, OYO Kaptaan mobile application in order to facilitate better check-in/customer experiences.
Key Responsibilities:
Analyzing market potential of Times ‘Corporate Training’ Division in Hyderabad region.
Identifying prospective companies with 10000+ Head count in the IT Industry.
Interacting with Training/Learning & Development managers to understand the Training Calendar of the organization & pitch Times ‘Training’ solutions accordingly.
Identifying ‘Corporate Trainers’ using social media such as LinkedIn in order to match client training requirement.
Preparing training syllabi in order to aid the trainers. Deliver Training programs as per organizational need.
Key Responsibilities:
Client Acquisition- Enrolling new clients onboard/New Business Development through cold calling, online lead generation etc. Responsible for generating business worth 10 million (1 Crore INR) over a period of 2.5 years. An average billing of 30 billed clients every month.
Key Account/Client Account Management- Both Corporate & Consultants- Handled more than 80 accounts with an annual base of around 11 million (1.10 crore INR). Ensuring growth of accounts by a minimum of 20% annually.
Preparing account dockets, identifying stakeholders etc.
Meeting CEOs, CFOs, CxOs etc. in order to demonstrate Return on Investment(ROI)
Training recruiters/end-users for optimum utilization of product/services.
Solution Selling- Identifying client needs and pitching appropriate recruitment solutions. Selling products from Naukri.com Recruitment suite.
Client Retention & Client Relationship Management - Ensure timely renewal of said accounts & Redressal of customer queries (Customer Support)
Cross Selling & Up-selling of recruitment products.
Selling New Products to existing accounts- Selling SaaS products such as Naukri’s RMS & Referral Tool, cloud based solutions to increase the productivity of recruiters.
Selling mobile optimized solutions in order to cater to the increasing market of smart phone users.
Revival of Dead/Lapsed Accounts- Identify former customers and revive their association with the organization.
Sales Support & Market Research- Secondary research of databases and markets in order to assist team members and product development teams.
Marketing Naukri products via. Social media, mass emailing etc.
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