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Muhammad Shehroz, Business Development Executive (Sales & Collections)

Muhammad Shehroz

Business Development Executive (Sales & Collections)·TCS (Private) Limited

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 6 years, 0 months

Business Development Executive (Sales & Collections)

October 2023 - January 2025

TCS (Private) Limited

Karachi, Pakistan

October 2023 - January 2025

• Drove B2B sales and account growth for a portfolio of 180+ clients across government, retail,
e-commerce, and manufacturing sectors, sustaining 80-90% monthly target achievement
through 70% field visits and 30% remote engagement.
• Achieved 80-90% of monthly sales and collection targets, recovering approximately PKR 12
million in regular and overdue collections per month.
• Coordinated with internal operations and customer service teams to resolve client
escalations, ensuring SLA compliance and strengthening long-term client retention.
• Conducted market mapping and competitor analysis across assigned territories, identifying
new business opportunities within government, retail, and manufacturing verticals.
• Logged client visits and collection reports weekly via CRM and internal TCS systems,
supporting accurate sales pipeline tracking.
Company industry:
Distribution, Supply Chain & Logistics

Operations & Data Coordinator

February 2022 - June 2023

TCS (Private) Limited

Karachi, Pakistan

February 2022 - June 2023

• Coordinated daily logistics operations across 20 delivery routes, 100+ riders, and 150+
clients, ensuring end-to-end shipment visibility and on-time performance.
• Prepared 5 operational and performance reports daily for senior management, tracking KPIs
including delivery success rates, rider productivity, and route efficiency.
• Monitored COD and non-COD shipment reconciliation, resolving discrepancies and ensuring
accurate daily cash settlement.
• Served as the primary liaison between field operations, warehouse, and management teams
— flagging bottlenecks and implementing process improvements to reduce delays.
• Utilized Oracle ERP, CRMS, and Excel to maintain shipment data integrity and generate real
time operational dashboards.
Company industry:
Distribution, Supply Chain & Logistics

Operations Executive

January 2020 - January 2022

TCS (Private) Limited

Karachi, Pakistan

January 2020 - January 2022

• Tracked and processed approximately 12, 000 shipments daily across COD and non-COD
categories, consistently achieving 90% daily target completion.
• Managed end-to-end shipment lifecycle including routing, processing, dispatch coordination,
return management, and delivery reconciliation.
• Maintained shipment accuracy and data integrity using Oracle ERP and internal TCS systems,
reducing processing errors through systematic checks.
• Coordinated with riders, warehouse staff, and regional hubs to resolve delivery exceptions,
improving operational throughput and customer satisfaction.
• Supported COD reconciliation processes and ensured timely reporting of daily operational
performance to team leads.
Company industry:
Distribution, Supply Chain & Logistics

Department Supervisor / Data Entry Operator

December 2018 - January 2019

Candle

Karachi, Pakistan

December 2018 - January 2019

• Supervised daily production activities and maintained accurate data entry records to support
order processing.
• Managed customer orders and coordinated with the production team to ensure timely
fulfillment.
• Maintained inventory records, helping track stock levels and reduce discrepancies.
Company industry:
Industrial Production

Store Incharge

December 2017 - November 2018

Sonery International

Karachi, Pakistan

December 2017 - November 2018

• Managed day-to-day store inventory and stock control, ensuring accurate record-keeping.
• Coordinated with suppliers on stock replenishment and order timelines.
Company industry:
FMCG

Education

Virtual University

April 2021

April 2021

Bachelor's degree, Computer Science

Pakistan

,

Aptech Computer Education

September 2018

September 2018

Bachelor's degree, Software Engineering

Pakistan

Aptech Computer Education

August 2018

August 2018

Diploma, Software Engineering

Pakistan

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert
Data Processing
Expert
Data Processing
Expert
ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
JAVASCRIPT
Expert
JAVASCRIPT
Expert
LISTENING
Expert
LISTENING
Expert
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
NETWORKING
Expert
NETWORKING
Expert
ORGANIZATIONAL AWARENESS
Expert
ORGANIZATIONAL AWARENESS
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
DATA ENTRY
Beginner
DATA ENTRY
Beginner
HTML
Expert
HTML
Expert
CRM software
Expert
CRM software
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Outlook
Expert
Outlook
Expert
Excellent Communication & Active Listening
Expert
Excellent Communication & Active Listening
Expert
Data Entry and Reporting
Expert
Data Entry and Reporting
Expert
Shipment Scheduling & Logistics Coordination
Expert
Shipment Scheduling & Logistics Coordination
Expert
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
SUPPLY CHAIN
Intermediate
SUPPLY CHAIN
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
TRANSPORTATION PLANNING
Intermediate
TRANSPORTATION PLANNING
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
Marketing
Expert
Marketing
Expert

Languages

English

Expert

Urdu

Expert

Hindi

Expert

Arabic

Expert

Training and Certifications

Certifications
Hands-on operational experience
IT Essentials
IT Essentials (CISCO)
IT Essentials (CISCO)