Syed Mohammad Zafar

• Managed complete restaurant operations end-to-end — daily activities, staff scheduling,
and performance management — while maintaining a strong focus on customer
satisfaction, efficiency, and profitability.
• Recruited, supervised, and trained a team of staff to consistently deliver high service
standards and operational excellence.
• Controlled inventory, stock levels, procurement, and vendor coordination, reducing
wastage and keeping food costs in check.
• Owned billing, cash transactions, and POS operations, ensuring 100% accuracy and
financial transparency.
• Coordinated with online food delivery platforms (Swiggy, Zomato) to ensure timely order
processing and high customer satisfaction ratings.
• Resolved customer complaints and built lasting customer relationships, contributing to a
strong base of repeat business.
• Enforced cleanliness, hygiene, and food safety standards in full compliance with industry
regulations.
• Designed and implemented promotional and service strategies that increased sales and
improved the overall customer experience.