Implementation Head
VeriPark Gulf
Total years of experience :18 years, 11 Months
As Head of Implementation and Consultant to GM responsible for
- Implementing new processes to streamline projects delivery and enhance delivery quality.
- Initiating and institutionalizing several initiatives to automate internal project delivery processes.
- Working along with PMO team and reviewing status of all Ongoing Projects in MEA Region.
- Preparing new Project Management templates and updating existing ones.
- Managing resources allocation to all projects across MENA regions for effective utilization.
- Supporting GM in maintaining constant Cash flow.
- Proposal / RFP Reviews
- Conducting Demos rehearsal
- Part of Project Managers hiring Panel.
Being Project Manager responsibilities include:
- Project Initiation, Planning, Execution, Monitoring & Controlling and Closure until warranty.
- Preparation and Management of Project Schedule.
- Management of Project Financials till Project Closure
- Project Status Reporting to all Stakeholders.
- Onsite and offshore Projects Management.
- Working as PMO. Preparing portfolio report and reviewing other project managers’ projects.
- Support Presales Team during RFP responses and proposal preparation.
- Support Sales Team in Software demonstration to prospects.
As Development Center Manager responsibilities included:
- Heading VeriPark Bahrain Office Operations
- Resource Management
- Keeping Good relationship with existing customers. Implemented CRM 4.0 - Dynamics 365 and other Digital banking projects in following banks.
- Bank Albilad - KSA, Asia.
- Riyad Bank - KSA, Asia.
- GCB Bank Ltd. - Ghana, Africa.
- Gulf International Bank - KSA/Bahrain, Asia
- Saudi Investment Bank - KSA, Asia
- Qatar Development Bank - Qatar, Asia.
- Mashreq Bank - UAE, Asia.
- Abu Dhabi Islamic Bank - UAE, Asia.
- Dubai Bank - UAE, Asia.
Implemented Out of the box and Custom modules in Dynamics CRM including
- Master Data Management
- Case/Service Request Management
- Customer 360 View
- Sales and Prospect Management
- Campaign and Marketing Management
- Customer Survey and Retention
- Customer On boarding and Account Opening
- Loan / Finance Origination System
- Cards Product Acquisition Systems
- CRM upgrade project from CRM 2011 to Dynamics 365
Digital Channels Implementations include
- Internet Banking
- Mobile banking
- Web based electronic forms
- Signature Verification System
Worked as part of Agile Scrum/ Kanban team to enhance functionalities of existing implementation
Job responsibilities were
- Business Processes Elicitation & Analysis.
- Documentation and Development of Functional Specification for software development.
- Software Development.
- Leaded team of engineers and reporting to GM/CEO
- Additional responsibilities included Software Demonstration to new clients, Software Training and on-site deployment.
- As analyst, analyzed business processes of the company, transformed business requirements into diagrams and documents and then developed Software for different departments and roles that resulted in reduction of task completion time and increment of accuracy.
- Worked with business development department for pitches and media buyer for annual reporting.
- Awarded as the best innovative team by the company.
- Setup, data management department in company for the first time and Lead one software engineer.
- Direct reporting to COO.
Masters in Computer Science
Bachelors in Computer Engineering