Syed Rashid

 Managed and configured Xontel IP Phones, including extension creation,
assignment, and troubleshooting
 Provided support for VoIP communication, call routing, and user-level telephony
issues
 Assembled and configured PCs for outdoor advertising systems with performance
optimization
 Installed and upgraded hardware components including Graphics Cards, RAM,
SSDs, and NVMe drives
 Configured and supported Microsoft Outlook (account setup, troubleshooting,
profile repair, OST/PST management)
 Performed Outlook PST backups and data recovery for users
 Managed Synology NAS backups, including incremental backup configurations and
restore operations
 Handled Google Takeout for user data export and backup (Gmail, Drive, etc.)
 Supported cloud connectivity to manage and monitor digital screens remotely
 Provided remote and on-site IT support for 250+ users, resolving application,
system, and connectivity issues
 Managed users in Active Directory, including account creation, password resets,
and access control
 Assigned permissions and maintained security policies based on roles
 Organized users by moving them between Organizational Units (OU)
 Handled L2 support tasks and escalations with efficient troubleshooting
 Performed system monitoring, patch management, and routine maintenance
 Managed shared folders, file permissions, and access rights
 Supported backup and recovery operations
 Troubleshot basic network issues including DNS, DHCP, IP conflicts, and
connectivity problems

 Installed, configured, and maintained network infrastructure supporting Linux
servers and AWS EC2 instances, ensuring reliable connectivity, security, and
uptime.
 Administered Active Directory from a network perspective, managing user
access, group policies, and authentication services across on-premises and
cloud-connected networks.
 Performed hardware installation, maintenance, upgrades, and troubleshooting
for network devices, servers, switches, and cabling systems.
 Implemented and monitored network-aware backup and recovery solutions
using Veeam, Synology NAS, and AWS Backup to support data availability
and disaster recovery.
 Supported cloud networking in AWS environments, including VPC design,
subnetting, security groups, IAM-related access controls, and CloudWatch
monitoring for network and system issues.
 Assisted with API connectivity and integrations, ensuring secure and reliable
communication between networked systems and cloud services.
 Monitored and managed Google Cloud Platform (GCP) Maps API usage from
a network and cost-optimization standpoint, tracking traffic and consumption
patterns.
 Configured and maintained Cisco networking equipment, including routers,
switches, VLANs, ACLs, and routing protocols, enabling hybrid cloud and on
premises connectivity.
 Conducted network performance monitoring, firmware updates, incident
response, and troubleshooting to maintain stable and efficient network
operations across all environments.

 Installed, configured, and maintained LAN, WAN, and WLAN infrastructure to
ensure reliable network connectivity.
 Troubleshot network issues involving switches, routers, firewalls, and cabling
to minimize downtime.
 Configured and supported Cisco networking devices, including VLANs,
routing, and access control lists (ACLs).
 Monitored network performance and availability using diagnostic and
monitoring tools, proactively resolving issues.
 Assisted with network security implementations, including firewall rules,
access controls, and secure network segmentation.
 Performed hardware installations, upgrades, and replacements for network
and server equipment.
 Supported user connectivity issues related to IP addressing, DNS, DHCP, and
VPN access.
 Documented network configurations, procedures, and changes to support
operational efficiency.
 Collaborated with IT teams to support hybrid and cloud-connected network
environments.
 Responded to network incidents and service requests, ensuring timely
resolution and adherence to SLAs.

Assisted senior network engineers with day to day network operations and provided support for end user connectivity issues.
Analyzed network traffic using Wireshark for troubleshooting and security monitoring.
Used network monitoring tools to perform basic network troubleshooting and performance checks.
Created and maintained documentation for network configurations operational procedures and troubleshooting steps.
Supported network hardware installations upgrades and routine maintenance under senior engineer supervision.
Configured and troubleshot routing and switching protocols including OSPF EIGRP and BGP to improve network reliability.
Supported AWS cloud infrastructure using EC2 VPC IAM and S3 ensuring secure and highly available environments.
Assisted in configuring VPC networking subnets security groups and routing with basic on premise integration.
Monitored cloud resources using AWS CloudWatch and performed initial troubleshooting for connectivity and performance issues.
Maintained cloud documentation and supported continuous infrastructure improvements following AWS best practices.