SALES MANAGER
Dolce Antico Chocolates Co.
Total years of experience :22 years, 9 Months
•Manage selling and customer service activities and staff competence in these areas.
•Co-ordinating with the suppliers, discussing market trend & consumer demands.
•Manage, motivate, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed.
•Taking care of stores operations.
•Training & development of new staff.
•Plan, forecast, report on sales, costs and business performance, according to company requirements.
• Merchandise: To liaise with the merchandising team to ensure my departments are adequately stocked with all available merchandise. Suggest/feedback on merchandise suitability for the local market.
• Customer Service: To ensure high standards of customer service is delivered to both external and internal customers.
• Store Standards: To ensure that my store is well presented and merchandised to the highest of standards at all times. To also ensure that stockrooms, warehouse space and store offices are kept as clean and tidy as possible.
• People Management: Responsible for handling a team of 6 sales staff and supervise the smooth functioning of the work. To make adequate efforts so that the staff works as a team. Making schedule of the staff for the store operating hours and to check the staff availability on shop floor.
• Visual Merchandising: Visual merchandising all the new range of the product as well as the stock on floor and make sure that the products attract the customer’s attention. Helping the sales floor staff to display new merchandise and regular re-merchandising of the new stock.
• Stock Loss: Taking various steps to prevent stock loss using stock loss action plan and doing regular stock accuracy checks.
• Health & Safety: Ensure the health & safety policies and procedures are followed in-store.
• Training & Development: To ensure that all staff are fully trained and developed - operation of tills, customer service, product knowledge, technical training, merchandising etc.
• Personnel: Maintaining adequate staff cover for various tasks and advising the Personnel department accordingly.
Customer Service, Visual Merchandising, Stock Loss Prevention, Administering, People Management, Training, Business Reports, etc.
Customer Service, Visual Merchandising, Maintaining Store Standards, Stock Loss Prevention, Maintaining Proper Housekeeping, etc.
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