Syed Sajjad

Cleveland Clinic US Private Hospital - London
EUC & Cyber Security Engineer (VIP Specialist)
Private USA Hospital currently being built in London. (During corona virus (Covid-19) working from home and onsite)
Responsible for building IT Infrastructure including policies and procedures, working with SOC/Cyber Security Team and Infrastructure. Working with various vendors and testing multiple products for the hospital.
Supporting CEO Office, CIO, Chairs, Senior Doctors and executive assistance.
Following ITIL/SOX, NIST, NCSC Cyber Security Essentials and DSP Toolkit compliance and auditing process.
Managing, supporting and monitoring cyber security executive metrics/analytic data. Sophos Encryptions, Symantec Endpoint Protection: Anti-Malware, Encase: Forensics, Crowd strike: Treat Detection, Nessus, patching, forensics, DNS protection, vulnerabilities scanning, unprotected computers, unmanaged devices treats against malicious actors and processes. Using Tableau Analytic tools to collect data and generate reports. Investigate security events, incidents and work from triage to remediation, assist with building and implementing tools to automate security monitoring, tasks and contribute ideas, solutions to a fast paced, growing and evolving team.
Working with the following technologies: Microsoft Windows, 7 migrating to Windows 10, (using Altiris management solution for imaging and managing machines), using Heat migrating to Service Now for tickets, support Cisco WebEx, Cisco Team for meetings, Skype for Business, Microsoft Team and Zoom for all meetings.
Office 2013 migrating to Office365, VMware Airwatch MDM for managing iPhones and iPads, building and testing VMware VDI environment, Microsoft Team, Symantec VIP, using Condeco for supporting and managing outlook meetings, managing and supporting EPIC applications, HP and Brothers printers.
Providing BAU support, working on various projects to support all caregivers.
Working with team in USA. Strong analytical, problem solving and communication skills.

Senior Desktop and Trade Floor Specialist & (VIP Support Specialist)
Supporting Trade Floor, Trading Applications, CEO’s Office & all Directors:
Front Office, Dealers Room, Global Securities Lending, FX Trading, Treasury, Fixed Income, Market Data, Trade Order, Fixed Income, Charles River, Swift Support, NTSI, London High Touch, Business Support Apps, 3rd party vendors, Active Equity, Quants, Assets Management and VIP Senior Management.
Supporting Applications: Thomas Reuters FXT v 6.5, Lotus Notes 6.9, Reuters Eikon, FX Trading, FXAll, Reuters Massager, Bloomberg Professional, Data Explorers Toolkit, Data Lend, FXT, Barclays Barx, Bank of England- Web, Swift Support, FX Connect, FX Passport, Trade Web, Equities, Bonds, Derivatives, Cash/FX, Europe viewer, Snag-it, Microsoft Excel, Microsoft Visio, IP Trade Tarrant and Wallboard (scratchpad) (Bloomberg BMC & Thomas Reuter Eikon Trained)
Windows 10 deployment, floor walking, Microsoft SCCM 2012, creating packages/applications, deploying packages, creating images, applying windows patches, updating software, Symantec VIP Access, RSA token, EPV secure tokens, VMware vSphere, VDI, Zendesk, Citrix XenApp’s, iPads, Macs, Assets management, Service-Now, Microsoft Active Directory, and Microsoft Windows 10. Managing Assets and Supporting Dell hardware and Cisco phones. Officially trained by Thomas Reuters. Basic knowledge of VB Script, PowerShell and Pythons.
Support Cisco WebEx, Cisco Team for meetings, Skype for Business, Microsoft Team and Zoom for all meetings.
Ability to work under pressure and supporting the following users: CEO, Directors, Traders, Vendors and users. Supporting VIP’s meeting (using Cisco WebEx Conference, Skype, WebEx, Zoom, Condeco & blackberries)

Harrods - IBM
Team Leader (2nd & 3rd line hands on) & VIP Support Specialist (24hrs shift pattern) (PC and Apple Mac)
Managing, supporting and monitoring Harrods’s Infra and operations. Managing the team of seven engineers across sites, managing incidents service requests and problems, introducing new policies and procedures, delivering all aspects of IT Operations including infrastructure and deployment, reviewing documents, updating procedures and processes, working with multiple vendors and stakeholders and VIPs. Setting targets for the team, reviewing progress, mentoring the team, having regular meeting and developing and sharing knowledge within the team.
Creating and updating the Runbook, checklist and daily tasks/actions list. Dealing with Comex users, supporting meetings,
Providing dedicated support to Chairman and VIP users, supporting and managing VIP’s issues and escalations
Managing, supporting and monitoring Harrods’s Infra and operations using (PC & Mac)
Microsoft SCCM 2012 R2 (Configuration Manager) implementing installation, configuration, administration, managing assets, creating and deploying packages, applications and image of Windows 7, Windows 10 and Adobe. Creating PowerShell and Batch files queries.
Microsoft SCOM 2012 R2 (using Operations Manager to create and monitor alerts rules and alert monitor). Microsoft SQL Server Management Studio 2014, installation, configuration, monitoring servers, databases and monitor job activities logs and schedules.
Jamf Casper V9.13 implementation, configurations and deployment of Mac OS and Adobe Products. Supporting Mac mobile devices, MobileIron. VMWare vSphere Client 5.5 to manage and monitor all test and production servers. SAP Logon 730, business intelligent, sap applications, using SAP Chronicle to, raising PO and monitoring jobs activities, using datacentre expert 7.4 to monitor entire environment, HP Insight Control to monitor all HP infrastructure, OpsView, AppSense, Schneider Electric Data Centre Expert, Solar winds to monitor network, monitoring Harrods’s sales and reporting sales figures to the team
Microsoft Server 2012 R2, (implementing installation, configurations and troubleshooting). Microsoft Office 365 (installing and configurations user’s accounts) Active Directory, Microsoft Exchange 2014, Service-Now to raise incidents and service request tickets, managing and escalating issues, fixing issues before go-live.
Having regular meetings with the team and management, providing solutions and sharing knowledge,
Create and update the Runbook, proactively identify and close any monitoring gaps, training new team members,
Providing dedicated support to Chairman and VIP users, supporting and managing VIP’s issues and escalations.

CR Bard - Cognizant - London Paris, & New Jersey - USA /July 2012- June 2016
Global Team Leader (hands-on) -VIP Support Specialist

Responsible for transition KT/KA at CR Bard, Managing and delivering all aspects of IT Operations including infrastructure and transition project, Managing the team of nine engineers across sites, working with VIPs and providing multi devices support (PC, Apple, & Samsung), visiting VIP’s home, travelling to USA & EMEA, attending meeting and presentations with Directors, Creating How-To guide and knowledgebase, Supporting and managing 3rd Party Vendors, managing and leading 10 members in the team, setting KPI, training and creating new policies. Managing dedicated & dispatch sites and 3rd party vendors and contracts. Setting KPI and creating new policies. Preparing and attending weekly and monthly Dec meetings as per S.O.W (IMAC). Providing guidance and training Offshore Service Desk Team. (India & Manila)
Using and customising ServiceNow tool to meet ITIL standard, preparing and reviewing KT documents, monitoring & managing incidents as per SLA, aim to deliver a first-class, customer-focussed and cost-effective IMAC solution.
Supporting and working in EMEA and 11 States in USA. Also working with offshore team in Indian and Manila.

Times - Cognizant
Desktop Delivery Manager & VIP Support Specialist
Responsible for Deskside KT transition and same duties as below.

OCS - Cognizant
IT Desktop Manager & VIP Support Specialist
Responsible for Desk side KT transition and same duties as below.

Christies (The Auction House) - Cognizant
UK IT Manager (hands-on) & VIP Support Specialist (Mac Specialist)
Responsible for daily operations of four major UK sites, managing the team of five engineers across sites, building strong working relationships within the business, working within the ITIL SLA, providing overall IT directions and infrastructure support, setting targets and goals to meet the necessary ongoing needs of the business.
Working closely with Project Managers and Program Directors, preparing and attending a weekly/monthly Dec meeting, working closely with service desk, incident and problem managers to improve service delivery.
carrying out interviews to hire new staff, managing and assigning tickets, prioritizing the work load, managing the desktop strategy, setting up KPI for the team, training and providing guidance to the desktop team, attending meetings discussing lowlights and highlights, reducing dependence of the skills and keeping the team up-to-date with new technologies.

Managing and providing VIP support to Christie’s Executives (CEO’s & Board Directors) working closely with Christie’s Executives, providing 24/7 support to VIPs, meeting VIP’ demands and expectations, keeping up-to-date with the latest technologies to provide guidance and support. Supporting Live Streaming and Telepresence meetings with Cisco TX and PolyComs. Support Cisco WebEx, Cisco Team for meetings, Skype for Business, Microsoft Team and Zoom for all meetings. Managing and supporting £70 Million+ Christie’s Live Auction Sales.

(hands-on - 1st, 2nd & 3rd Line)

•Solely responsible for the overall management and daily operations of 80 PC & Mac Users, directly reporting to Director/CEO, building strong working relationships within the business and external clients, providing overall IT direction and the infrastructure necessary to meet the ongoing needs of the business
•Working closely with stakeholders and senior management to gain a full understanding of the business mission and core objectives, enabling the development of an appropriate IT strategy to achieve set goals
•Using Prince2 methodology and ITIL v3 for the efficient planning, implementing and managing of various ongoing projects including IT disaster recovery, office moves, migration projects and the roll-out of personal equipment
•Designing and implementing a disaster recovery system for both PC and Mac
•Overall accountability for creating and managing the IT budget, carrying out procurements efficiently, incorporating reviewing service contracts, researching and evaluating costs/services to ensure a cost-efficient service is received.
•Introducing cost effective solutions to reduce expenditure, including implementing Xerox wax printers and upgrading
•Providing effective training and knowledge guidelines to specific user-groups, introducing and implementing a suite of new policies and procedures throughout the company to provide clear guidance for all IT related issues

•Providing 1st, 2nd and 3rd line support for PC, Linux and Mac users using Microsoft, Ubunto and Apple applications, ensuring all calls are monitored in accordance with specific Service Line Agreements
•Completing the project of implementing Cisco VoIP telephone system, involving close client liaison to establish favorable contract terms and working with key internal personnel to ensure the smooth transition to new system
•Undertaking all aspects of migration for upgrading of software and hardware including Windows XP to Windows7 Adobe CS3 to CS5, Microsoft Office 2007 to 2010, MS Office 2004 to 2008 and Apple Mac OS 10.5 to OS 10.6
•Installing, configuring, supporting and managing Server 2003, Active Directory, MS Exchange 2007, Casper Suite, (creating packages and deploying packages via Casper), iPhones/iPads, Blackberries, Mac OS 10.4/5/6, Office 2008/10, Backup Exec LT04, Cisco routers, switches, Cisco ASA, Paprika, SAGE and Basecamp CRM, domains

InterPublic Groups (McCann Erickson, GIS), London
Desktop Support Engineer/Field Engineer & VIP Support /June 2005- July 2008

Providing effective 2nd and 3rd line desktop support for over 2400 users. Working within Sarbanes-Oxley Compliance.