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syed shoaib, Associate Technical customer support

syed shoaib

Associate Technical customer support·Tech Mahindra Limited

United Arab Emirates

Bachelor's degree, Electric And Communication Engineering

Work experience

Total years of experience: 2 years, 2 months

Associate Technical customer support

January 2025 - January 2026

Tech Mahindra Limited

Hyderabad, India

January 2025 - January 2026

Assist customers with device setup, activation, software updates, and feature configuration (iOS
& Android)
Company industry:
IT Services

Customer Support Representative

January 2023 - January 2024

Foundever CRM India Private Limited.

Hyderabad, India

January 2023 - January 2024

Diagnosed and resolved application, payment, and account-related issues
Supported payment gateways including failed transactions, refunds, and currency conversions
Assisted customers with e-tickets, QR codes, booking modifications, and multi-leg international
itineraries
Ensured GDPR compliance while handling sensitive customer and payment information
Company industry:
Call Centers & Customer Care Outsourcing

Education

LORDS INSTITUTE OF ENGINEERING & TECHNOLOGY

January 2022

January 2022

Bachelor's degree, Electric And Communication Engineering

India

Skills

CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
SOCIAL MEDIA MONITORING
Intermediate
SOCIAL MEDIA MONITORING
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate

Languages

English
Expert
Hindi
Expert
Urdu
Expert