Administration Assistant
Total years of experience :19 years, 6 Months
Answer and direct phone calls
•Organize and schedule meetings and appointments
•Produce and distribute correspondence memos, letters and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Order office supplies when needed
•Book travel arrangements for managers and foreigners
•Provide general support to visitors like interview setup
•Provide information by answering questions and requests
•Take dictation from different managers
•Generate reports (Transport)
•Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
•Organize travel arrangements for senior managers and foreigners
•Write letters and emails on behalf of other office staff
•Book conference calls, rooms, taxis, couriers, hotels etc.
•Maintain computer and manual filing systems
•Handle sensitive information in a confidential manner
•Take accurate minutes of meetings
•Coordinate office procedures
•Reply to email, telephone or face to face enquiries
•Receive, sort and distribute the mail
•Manage staff appointments
•Oversee and supervise the work of junior staff
•Greet and assist visitors to the office
•Photocopy and print out documents on behalf of other colleagues
Greet the walk in customers and listen to their complaints regarding the malfunctioning of their phones
•Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work
•Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency
•Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones
•Deal with clients while returning the cell phones and receiving fees
•Remove the screen of the cell phone and replace with a new one
Insight Global Consultant: HP Enterprise Services -HP-Bank of America Security Operations
Create and manage network service change control requests including network security requests for (firewall, router, load balancing and proxy.)
•Responding to alerts from various sources and verifying the alerts are valid alarms.
•Create and manage security and network incident tickets.
•Work with other groups like NOC to analyze problems with switches and firewalls.
•Organize and manage conference calls between HP / BOA clients.
•Heavy phone work and ACD management.
•Escalate issue to next level technicians also requested group to join the group chat.
Setup equipment and executed system tests, documented test results, logged bugs to track problems using Network Management tools, such as HP Open View.
•Provided critical issue analysis, tracking, isolation and incident resolution management and problem creation and tracking.
•Worked closely with JC Penney corporate employees and store associates to minimize impact of issues to retail operations
•Responsible for Outlook 2003 configuration and setup, operating systems, remote access in the field and imaging of new laptop/desktop hardware.
•Used Remedy ticketing application to enter tickets and track problems
•Proficiency and troubleshooting experience in XP, printer setup, Cisco VPN, Outlook 03, Office 03.
•Provided critical issue analysis, tracking, isolation and incident resolution management and problem creation and tracking.
Responsible for email configuration and setup, operating systems, remote access in the field and imaging of new laptop/desktop hardware.
•Proficiency and troubleshooting experience in Windows XP/2000, printer setup, Cisco VPN, Outlook 03 and Office 03, Lotus Notes, Attachmate Extra! X-treme, Cisco VPN, and SAP, Active Directory / Networking Administrative Support Created and maintained Directory objects (Users/ groups /security groups/printers/ applications/policies)
•Responsible for all network printer installations, re-configuration trouble shooting and maintenance of Hewlett Packard printers.
•Administration for active directory including password resets, permissions, and printers.
Prepped and configured Maxspeed 8300 running Windows XP Embedded and Compaq's running Windows 95 for new Citrix Farm 8.0 rollout.
•Pushed updates and other SMS commands for Maxspeed 8300 through the MMS (Maxspeed Management Software) Console.
•Replaced and configured old Dymo and Costar label and pharmacy printers with new Citizen CLP-521 and CLP-1001 printers to work with Compaq and Maxspeed 8300 workstations.
Responsible for Quality Control, Migration from Windows 95, 98, XP and Windows NT to Windows 2000 platform; as well as setting up Outlook 2000 and network printers.
Job involved support of Win 95, Win NT TCP/IP, IPX/SPX, NetBEUI, and other pre-installed software.
•Provided desktop support to Microsoft and Hewlett Packard accounts.
courses: APM certified from WCOM
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