Syed Waseeulla J

As a Guest Relations & Feedback Associate for travelers flying with Etihad Airways, my primary responsibility was to assist passengers throughout their journey, ensuring a seamless and comfortable experience. I engaged with guests, addressed their concerns, and provided necessary assistance at various touchpoints, including check-in, boarding, and arrivals. Additionally, I collected and managed customer feedback, analyzing their experiences to enhance service quality and improve overall satisfaction. My role required excellent communication skills, problem-solving abilities, and a customer-centric approach to uphold Etihad Airways’ high standards of hospitality.

As an Apple Customer Support Specialist, I assisted customers with Apple’s latest products and services through chat, calls, and email. My role involved guiding users on product features, troubleshooting technical issues, and providing solutions to enhance their Apple experience. Additionally, I managed and recorded customer interactions and feedback in Excel, ensuring accurate data tracking for service improvements. This position required strong communication skills, technical knowledge, and the ability to deliver excellent customer service while maintaining Apple’s high standards.