IT Consultant
MSG Global Solutions
Total years of experience :18 years, 3 Months
Windows Server Support, Active Directory, Router Configure, VM Ware, Citrix Server, router configuration & handling firewalls (Fortigate 60C firewall), desktop & laptop maintenance, network maintenance, Troubleshooting printer scanner problems,
Managing & Maintaining 3 different Domains Active Directory user accounts, Windows Server access.
Active part of US and UK team and handling issue related to IT infrastructure with severity level.
Implemented Domain wide access security policy utilizing Active Directory OU’s.
Auditing user access permissions of each client on Quarterly basis.
Handling Delivery, Quality and SLA`s for Multiple Projects
Act as a Team lead and report to a Manager.
Managing Exchange server 2007.
Responsible for users BES (Blackberry Enterprise Server) accounts management.
Shared Drive - Creating and providing privilege access to user on shared data on global servers.
Managing Windows servers through RDP & RDP Manager.
Responsible for escalations and Critical requests of Active Directory L2/L3 issues.
Providing on call 24\7 support for any escalation and client support.
Supporting SAP Software Related issues, Installing & Configuring MS SQL Server & Visual Studio (2K5 & 2K8), Desktop Support, wireless ADSL router configuration & handling hardware firewalls (Fortigate 60C firewall), desktop & laptop maintenance, network maintenance, Troubleshooting printer scanner problems
desktop, laptop printer, scanner maintenance & trouble shooting os network & security issues, handling airtel internet routers & sonic firewall
data sharing issues.
B.Sc. (Bachelor of Science in Electronics) from Bangalore University (Government Science College) in 2004. P.U.C from Mohammed Ishaque College, Bangalore in 2001. 10th standard from Mallikarjuna High School, Bangalore in 1999.