Syed Zafar Abbas

Assistant Mannager at Adamjee Insurance

• Pakistan - Lahore
• My current job since February 2014

• Working for Executives and for MD as per timely instructions for IT.
• Handling (DHCP) failover server deployments of server.
• Inventory and IT assets.
• Managing data center equipment’s Internet servers (TMG and ISA).
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required, configuring emails accounts emailing issues, looking after Remote area users.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Follow up and make scheduled call backs to customers where necessary.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

I.T Manager & Secretary at Pearl Continental Catering Lahore

• December 2012 to December 2013

to C.E.O
* Reporting to Chairman and C.E.O weekly and on daily basis
* Arrange meetings for C.E.O
* Emailing Corresponding to C.E.O replies to clients.
* Arranging staff as per C.E.O requirements
* Internetworking using email accounts fully engaged with C.E.O
* Mobile technology using and arranging for C.E.O
* Administrative tasks given by C.E.O drafting, confidential emailing, data corresponding
on daily basis.
* Handling and performing managerial tasks and duties for the departments
* Deployments and change the existing I.T atmosphere

Senior Support Engineer at New Horizon Computers

• India
• November 2010 to December 2012

Senior Support Engineer at Ajmair Foods (Pvt) Ltd

• January 2007 to January 2008

for HP systems
* Promoted to e-Support Team (PSG) at Lahore office.
* Having full access on Hp online classes and daily lessoned with Hp highly
professionals.
* Servicing Hp desktops (Dx7500, 7400, 7300) Workstations, Notebooks.
Hp HO8 exam .T 16, T17 passed.
* I have deep knowledge about Hp Desktops.
* Working on ML servers (ML110 G6 & ML 350 G5) mostly.
* Installing Rack server Configuration of ILO Remote management ( for remotely manage
server even if Power is OFF)
* Hardware and software Management settings fault diagnosis and working knowledge of
Hp high end 2
nd
Gen and Gen8 Proliant DL 180 to DL 380 all series.
* Rack building mounting with HP IP KVM switches consoles.
* I have ability to work for all type official office documentation, working staff

Head

• December 2013 to

Office Adamjee Insurance Company Ltd
Senior Office in ISD support.
* Handling HO related all IT issues and coordinate with IT team
* Working for Executives and for MD as per timely instructions for IT.
* Handling (DHCP) failover server deployments of server.
* Inventory and IT assets.
* Managing data center equipment’s Internet servers (TMG and ISA).
* Talking staff or clients through a series of actions, either face to face or over the telephone to
help set up systems or resolve issues;
* Troubleshooting system and network problems and diagnosing and solving hardware or
software faults;
* Replacing parts as required; configuring emails accounts emailing issues, looking after Remote
area users.
* Providing support, including procedural documentation and relevant reports;
* Following diagrams and written instructions to repair a fault or set up a system;
* Supporting the roll-out of new applications;
* Setting up new users' accounts and profiles and dealing with password issues;
* Responding within agreed time limits to call-outs;
* Working continuously on a task until completion (or referral to third parties, if appropriate);
* Prioritizing and managing many open cases at one time;
* Rapidly establishing a good working relationship with customers and other professionals, e.g.,
software developers;
* Testing and evaluating new technology;
* Conducting electrical safety checks on computer equipment.
* Organize ideas and communicate oral messages appropriate to listeners and
situations;
* Deliver service and support to end-users using and operating automated call
distribution phone software, via remote connection or over the Internet;
* Follow up and make scheduled call backs to customers where necessary;
* Possesses, acquires, and maintains the technical/professional expertise required to
do the job effectively and to create effective customer solutions.
Technical/professional expertise is demonstrated through problem solving, applying
technical knowledge, and product and service management for the functional area in
which employee operates

Resident Engineer at I.T center Habib Bank Limited

• to