سيد زاهد

Regional Operational Manager في telecard limited

• باكستان - كراتشي
• أشغل هذه الوظيفة منذ فبراير 2005

Telecard Limited Apr/08 to Present
Regional Manager - Operations (Southern Region of Pakistan)

 Spearheaded a market penetration plan by extending client base from 45 to 170 (up by 26%) in the last three years with Shell, APL, Maersk, Sheraton Hotel, National banks, CNBC ABOTT & BASF to name a few major accounts
 Increased the contracts renewal rate from 48% to 71%, by implementing improved customer support, QoS tests and surveys
 Authored policies and technical manuals and implemented SOPs for operating and maintaining all equipment, increasing average efficiency levels by 13%
 Pioneered the use of next-generation upscale equipment that resulted saving in cost of the hardware and reduced installation time

Telecard Limited Feb/05 to Mar/08
Associate-Network Engineer

 Provided GRE tunneling to enable customer to use a shared network
 Configured Voice over IP between offices to reduce telecommunication cost
 Planned, installed and configured E1 Links modems and integrated with Alcatel, Siemens and Nortel PABX nodes
 Installed and configured voice gateways like Cisco/Linksys 8/2/4 Port telephony gateways.
 Configured E1 link on CISCO 2800 series router and integrate with Siemens PABX
 Integration of CDMA/GSM networks to IP PABX
 Installed and configured customize IP PABX(Trixbox, ELastix) in the corporate sector
 Implement the customize IVR
 Contributed in reforming nationwide network infrastructure, providing service enhancements, including VAS and cost effective PABX solutions
 Overhauled the online monitoring and network outage detection system to attain 89% (up from 67%) customer satisfaction rating
 Managed nationwide Payphone database of approx. 10, 000 subscribers Wireline Payphone Service
 Assisted in eliminating complexities of Tariff issues such as improper unit dropping
 Held reporting responsibility for Mute, Alarm, Activity and data Traffic to help track service performance for various operating zones