Regional Operational Manager
telecard limited
Total des années d'expérience :19 years, 4 Mois
Telecard Limited Apr/08 to Present
Regional Manager - Operations (Southern Region of Pakistan)
Spearheaded a market penetration plan by extending client base from 45 to 170 (up by 26%) in the last three years with Shell, APL, Maersk, Sheraton Hotel, National banks, CNBC ABOTT & BASF to name a few major accounts
Increased the contracts renewal rate from 48% to 71%, by implementing improved customer support, QoS tests and surveys
Authored policies and technical manuals and implemented SOPs for operating and maintaining all equipment, increasing average efficiency levels by 13%
Pioneered the use of next-generation upscale equipment that resulted saving in cost of the hardware and reduced installation time
Telecard Limited Feb/05 to Mar/08
Associate-Network Engineer
Provided GRE tunneling to enable customer to use a shared network
Configured Voice over IP between offices to reduce telecommunication cost
Planned, installed and configured E1 Links modems and integrated with Alcatel, Siemens and Nortel PABX nodes
Installed and configured voice gateways like Cisco/Linksys 8/2/4 Port telephony gateways.
Configured E1 link on CISCO 2800 series router and integrate with Siemens PABX
Integration of CDMA/GSM networks to IP PABX
Installed and configured customize IP PABX(Trixbox, ELastix) in the corporate sector
Implement the customize IVR
Contributed in reforming nationwide network infrastructure, providing service enhancements, including VAS and cost effective PABX solutions
Overhauled the online monitoring and network outage detection system to attain 89% (up from 67%) customer satisfaction rating
Managed nationwide Payphone database of approx. 10, 000 subscribers Wireline Payphone Service
Assisted in eliminating complexities of Tariff issues such as improper unit dropping
Held reporting responsibility for Mute, Alarm, Activity and data Traffic to help track service performance for various operating zones