Syeda Eman Kazmi

Managed CRM systems and efficiently handled client requests for international clients.
Acted as the primary point of contact, ensuring timely issue resolution and high client satisfaction.
Built and maintained strong client relationships, supporting retention through proactive communication.

Delivered training sessions to new and existing staff to improve skills and performance.
Developed training materials and ensured clear understanding of processes and tools.
Monitored trainee progress and provided feedback to support continuous improvement.

Managed end-to-end recruitment, onboarding, and employee relations processes.
Developed and implemented HR policies, procedures, and performance management systems.
Handled payroll coordination, attendance, and compliance with company policies.
Supported employee engagement, training, and conflict resolution initiatives.

Handled client queries and provided timely support to ensure satisfaction.
Reviewed and verified documents and information for accuracy and compliance.
Maintained professional communication and coordinated with internal teams to resolve issues efficiently.