Support Specialist
United Arab Emirates University
Total des années d'expérience :15 years, 7 Mois
Site: Al Maqam Campus
Main responsibilities are:
•Installing Smartboard and Projectors for Existing and new Projects
•Installing Smart notebook software
•Daily doing preventive maintenance for all AV & IT devices installed in classrooms.
•Providing support and recording special events in Auditoriums
•Checking every month necessary updates for Smart notebook software and firmware updates
•Troubleshooting Smart board and Smart projector related issues
•Troubleshooting problems related to Mitsubishi, Projectiondesign Projectors
•Changing the projector lamps
•Installing new Projectors
•Controlling all the projectors by Using Software utilities (Ex: GlobalView+, MultiProjector monitoring tool etc.)
•Troubleshooting audio system issues
•Troubleshooting Crestron device issue
•Handling live streaming.
•Handling Events, Conferences and Big events like graduation & convocations at UAEU
•Providing classroom & meeting rooms support on time for the UAE University Professors.
•Troubleshooting issues of IP TV & Digital Signage
•Handling Domain issues and resolves the issues.
•Troubleshooting video conference related issues
•Independently and confidently giving the service for Desktop Support issues for end
Users across the UAE University
•Installing & Configuring Infopoint devices
•Providing on-site Support to InfoPoints
•Responsible for providing customer support over phone.
•Preparing Windows images using Ghost Cast Server.
•Adding/removing clients to/from Domain.
AV, Telecom, IT Network
Main responsibilities are:
Installation of Wired (Cat 5 E, cat 6, fibre & Copper), Wireless Networking
Installation Information Outlet, Racks, Server, Switch & Router
Termination of UTP Cable (I/O, Jack Panel) & fibre (SC, ST, Fibre cable jointing manual)
Testing of Cable (UTP, Fibre & Copper)
Laying of cable (UTP and Fibre)
User Configuration and Testing of Nodes
Solve user Issues.
Applying & Operating Enterprise Resource Planning
Ensuring Maximum up Time (up to 95 %)
Ensuring Time Frame project competition
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Plans and supports network and computing infrastructure.
Install all new hardware, systems, and software for networks.
Install, configure, maintain network services, equipment, and devices
Data Communication & networking
of assessing team member’s skills & thereafter utilizing the same for the completion of project. •Active coordination between business users & developers •Excellent knowledge of A- Class, B-Class & C-Class Networks, LAN, WAN & MAN, DHCP, RIS, RAS, Terminal Server, Domain, DNS, Cluster Administration Policy, Implementing IP Addressing, VPN, Data Protection & Security, Wi-Fi Connection, Implement, Verify and Troubleshoot NAT and ACLs, & ADSL configuration
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courses: Microsoft Certified Professional (MCP) (ID: 7517811) ITIL Foundation Certificate in IT Service Management (Reg. No. 5243321.20351248) VMWare Cloud (Verification Code: 11522192-9E7B-8F5D43031B62) VMWare Data Centre Virtualization (Verification Code: 11527210-8C33-4A010B0D967C) VMWare Workforce Mobility (Verification Code: 11520506-BE6D-7F620FB7F2F6) Extron – AV Associates Extron – School of AV Integration for Higher Education InfoComm – Essentials of AV Technology. InfoComm – Quick Start to AV Industry. InfoComm – Recognized AV Technologist.