SDM/AGENCY MANAGER
DUBAI FIRST PJSC
Total years of experience :19 years, 10 Months
Responsibilities/Achievements in Sales:
*Team manager of a team of RO/SROs for Retail products including SMEs.
*Exploration of physical and financial health of key employers to deepen Cards including SME and Loan penetration.
*Actively participated in effective and attractive promotional campaigns with regards to the sales team.
*Take initiatives to support field-based activity in targeted priorities area and continuously improve productivity of the team.
*Making new clients and make sure they receive smooth and efficient services from Dubai First.
*Ensure delivery of product and services within prescribe Turnaround Time (TAT) to maintain quality level to the satisfaction of the customers.
*Relation buildup measures by company listing and regular update of market dynamics.
*Attended various kind of regular training including Products, credit Policy and AML etc.
*Over 120% annual target achieved consistently.
*One of the highest incentives earning SDM in Dubai first.
Responsibilities/Achievements as Agency Manager:
*Managing Local and International agencies as Agency Manager.
*Excellent knowledge in Credit-Card, SME cards Collection and Personal loan. Reviewing delinquent accounts & portfolio to control collection, recovery operations for delinquent customers.
*Managing the process of settlement ensuring approval for all settlement accounts, maintaining settlement trackers.
*Effectively managed delinquent customers in Consumer Banking Portfolio - Buckets and Recovery in order to reduce flows into Wright off & optimize service quality.
*Educated customers on non repayment of dues and repercussion there after.
*Handling reversals, card-closures, reinstatement and forwarding the same to concerned department and liaising with agencies.
Responsibilities in Sales:
• Profitably managing Sales Team- including Telesales & Direct Sales Force.
• Company visit & evaluation for Corporate/bulk selling arrangement and made them payroll for the Mashreqbank.
• Responsible for operational excellence and employee performance.
• Reviewing the sales performance, competitor analysis, investigates the variances, and gives the feedback to management.
• To make the client aware of our new products through presentations and discussions.
• Development of new markets by approving companies with Mashreq bank to provide varied financial products & services on a regular & long-term basis.
• Cross selling of CASA (Current and Saving Account) to ensure and maintain Deposit levels. Opening of CASA and Company Account and ensure the documentation as per Central Bank Guide line and applying KYC (Know Your Customers).
Aggregate percentage 76%.
Aggregate percentage 61%.