Sr. ERP Application Lead (National)
Sunbulah Group
Total years of experience :19 years, 2 Months
Sr. ERP Application Lead ( Van Sales )
Roles and Responsibilities
Handling 86 user’s team. (East, West, North, South, Central)
Implement ERP system and act as a Project Manager during the implementation period.
Install & configure SSLVPN (SonicWall NetExtender) Assign server id, Unique User id’s, Pass and Domain. Make sure all the users are connected during working hours.
Monitor & troubleshoot SSLVPN connectivity appliance.
Define unaccustomed users to the ERP system with appropriate authorities.
Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the salesforce.com application
Create, remove, update, Modify user account information, etc.
Upload/Update customer master data, Pricing, SLI, STO, SR, TD Transactions etc.
Assess program modifications, SQL query writing, and new program and module development requests of the end users and execute the analysis and programming activities.
Analyzing system logs and identifying potential issues with HHD and computer systems.
Responsibility for documenting the configuration of the system.
Applying operating system updates, patches, etc.
Install and maintain GARMIN Navigation Application to collect Customer data (Coordinates) to update Master data.
Install SOTI MobiControl in Handheld Devices to remote access to troubleshoot issues.
Troubleshoot MOTOROLA HH device errors on Wi-Fi or 3g from SOTI MobiControl Web Application.
Troubleshoot printer’s paring issues
Importing and exporting of data as required to synchronize back-end users.
Ensures that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
SAP Roles and Responsibilities
Implement SAP Lumira to prepare Dashboard visualization reports MTD-YTD.
Create Capex, PO & GRN according to business needs.
VAT Implementation. Integration with SAP ECC and SFO Application.
Integration Van sales SFO with SAP S4 Hana.
Support SD Module function roles (Create SO, PO, Customer creation, Outbound Delivery, PGI postings includes day to day functional support with respect to Van Sales
Creation of Master Data.
Reconciliation of Sales/Stocks of ERP SAP and SFO Application during month end closing.
Environment
ERP SFO, Oracle SQL, SAP S4 Hana, Garmin Navigation, SOTI MobiControl, SonicWall
NetExtender, HHT.
• Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology
• Creating standard server build
• IT Procurement / Purchase Management for Projects and Office needs.
• Troubleshooting Laptops and Desktops & re-configuring / upgrading them with new Operating system.
• Solving all network related issues for Wireless and LAN networks.
• Installing printers, and scanners on the network.
• Installing, Configuring and maintaining McAfee antivirus on the Servers and Clients
• Appling business/technical support concepts to perform Tier 3 (highest-level)
technical support.
• Dealt with customer service concerns and complaints, by phone and in-person
• Customer service representative whose core responsibilities are to resolve customer issues and answer their queries
• Provide complete information about product
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Make update on customer's card validity period
• Provide reports on customer's Name, Card Id, Validity, Address
• Focusing on group discussions
• Improving relations with the dealers
• Achieve sales targets and maintain profitable Satisfaction
• Participated in continuous training to ensure the highest quality of service at all times.
• Train newly join staff.
Environment
Windows xp-professional, Ms-Word, Ms-Excel.
• Making reports, SLI, STO, MO, SR, highlighting the sales on a daily basis
• Perform regular reviews of the database to identify performance problems, inadequate programming, and data duplication problems
• Writing optimized SQL/PL SQL queries and extracts data from warehouse as per business user requirement
• Development of Outbound, Inbound Interfaces, Reports and Forms
• Resolved open issues related to data integrity, setup issues, and transaction errors
• Monitor entire application development, execution, and maintenance
• Identify business requirements and provide solution options
• Approaching the customer in a positive way and closing the sale
• Ability to cope in pressure situations
• Tackling all issues related to customers
• Handling angry and rough customers with a smile and a cool approach
• Train, motivate and guide new members in the team.
Environment
Oracle SQL, Citrix Metaframe XP Applications.
• Making reports, SLI, STO, MO, SR, highlighting the sales on a daily basis
• Perform regular reviews of the database to identify performance problems, inadequate programming, and data duplication problems
• Writing optimized SQL/PL SQL queries and extracts data from warehouse as per business user requirement
• Development of Outbound, Inbound Interfaces, Reports and Forms
• Resolved open issues related to data integrity, setup issues, and transaction errors
• Monitor entire application development, execution, and maintenance
• Identify business requirements and provide solution options
• Approaching the customer in a positive way and closing the sale
• Ability to cope in pressure situations
• Tackling all issues related to customers
• Handling angry and rough customers with a smile and a cool approach
• Train, motivate and guide new members in the team.
Environment
Oracle SQL, Citrix Metaframe XP Applications.
Data analyst, Etisalat Telecommunications Project.
Environment
Windows xp-professional.
Business Development Executive.
Environment
Windows xp-professional.
• Bachelor of Commerce (Computers) • MasterDiploma in Software Engineering (MDSE) • Oracle Certified Associate (OCA)