Assistant IT Manager
Vision Hotel
Total years of experience :11 years, 8 Months
Ensure the optimal performance of business-critical networks, workstation equipment, internet sites, user applications and databases. Assess the capabilities of existing systems and processes with the goals of identifying improvement opportunities. Evaluate emerging technologies for suitability with long-term business goals. Procure hardware, software and equipment. Negotiate and administer vendor contracts and AMCs.
Core Responsibilities:
• Designed and implemented highly redundant WLAN core networks.
• Recommendation on suitable products, configuration and maintenance work on both Cisco kit as well as on Server components.
• Recommended and implemented approved LAN/WAN policies and standards.
• Supported Office personnel on corporate platforms such as QuickBooks, Opera PMS and Micros Fidelio.
• Created and executed proper backup and disaster recovery procedures.
• Developed a business case and design to implement comprehensive network performance management & contracting processes for Provider Services
• Teamed with top management & operational departments to help define the strategy for consumer engagement
• Provided IT solution and costing for RFP/RFQ submissions and system upgrades
• Conduct research and provide analysis on new network technologies, management and analytical tools
• Configuration and deployment of Security protocols, access points and broadband connections
• Remote support and remote training for users across all departments
• Training users in system operations in support of policy and system upgrades
Meeting tight deadlines and taking proactive measures in order to guarantee optimal network performance for staff. Time critical network support and troubleshooting under pressure. Network, performance and security audits by means of cutting edge technologies. Implemented Migration and upgradation of core networks to latest technologies in terms of hardware, software and design.
• Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration
• Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
• Configuration and maintenance of Layer 2, Layer 3 Switches including Cisco Catalyst 3560-X and Cisco 3750-X series as well as Multi-Wan routers such as Vigor 3200, 3300 and Vigor 3900
• Commended for technical, analytical and problem-solving skills; effective task prioritization; and client relations orientation.
August 2009 to June 2012 Swinburne University of Technology Sarawak, Malaysia * Bachelor of Information and Communication Technologies ( Network Design and Security) with Final Year GPA 3.5
* Completed Cisco Systems' Computer Networking Academy with all four courses above 80% * Minor in Software Engineering, learning Java, C, C++ and MySQL
09/2007 to 06/2009 Al Khawarizmi International College Abu Dhabi, U.A.E * Associate Degree in Computer Sciences
01/2004 to 06/2006 The City School Lahore, Pakistan * Completed O Level Examinations with 78% Average across 8 Units Future Certification Goals CCNP (Cisco Certified Networking Professional) certification in 2015 CCIE (Cisco Certified Internetworking Expert) certification planned