SyedWaleed Uddin

• Troubleshot and resolved issues related to Windows Server and desktop operating systems, ensuring minimal
downtime and high system availability.
• Delivered L1/L2 technical support for hardware, software, and network-related incidents, maintaining SLA
compliance and user satisfaction.
• Installed, configured, and maintained desktops, laptops, printers, and peripheral devices across enterprise environments.
• Administered Active Directory, including user provisioning, password resets, group policy management, and access
control configuration.
• Supported and monitored Microsoft 365 applications (Outlook, Teams, OneDrive), ensuring seamless collaboration
and service continuity.
• Monitored IT infrastructure, system performance, network connectivity, and service availability to proactively
identify and resolve issues.
• Deployed and managed Windows updates and application installation packages following organizational security
standards.
• Assisted in managing and monitoring backup systems and antivirus solutions to maintain data integrity and
endpoint security.
• Collaborated with L2 infrastructure teams to escalate and resolve complex server, virtualization (VMware/Hyper-V),
and network issues.
• Managed and resolved support tickets through helpdesk systems, meeting SLA targets and providing scheduled
off- hours/on-call support.

• Conducted network and web application penetration testing, identifying and categorizing vulnerabilities based on OWASP
Top 10 standards.
• Performed Vulnerability Assessment and Penetration Testing (VAPT) for critical sectors including banking, government and
universities, helping organizations identify and mitigate security risks.
• Executed network penetration testing to identify misconfigurations, exposed services, and weak protocols, helping
strengthen the organizations overall security posture.
• Prepared detailed technical reports with actionable remediation recommendations and communicated findings with clients
and IT teams.
• Collaborated with clients and development teams to verify vulnerabilities and support remediation efforts, improving overall
security posture.

• Performed security testing on web applications to identify weaknesses in authentication, input validation, and application
logic.
• Collaborated with clients and development teams to define testing scope, execute penetration tests, and communicate
findings with actionable remediation recommendations.
• Assisted in identifying and documenting security issues to support remediation and improve application safety.