Manager – Management Information System Navigation, Expense, Risk & Internal Controls.
Citibank
مجموع سنوات الخبرة :13 years, 9 أشهر
Managed a team of individuals within Citiphone skilled in providing analytics decision support to management through generation of meaningful MIS and reports on unit’s performance indicators. Strong focus on implementation of cost effective and synergetic initiatives/projects within Citiphone and aiming at enhanced Service Quality.
Expense Management - (All financials and head count budgeting, analysis and processing).
DCFC, Self Assessment, of all departments within Alternate Distribution, S&Q, Cross Sell.
Ensure that the Units potential risks are minimized; security and control guidelines are strictly adhered.
To evaluate the state of compliance process in and to alert the management for any alarming situation.
Pay Roll Management - (Salary analysis and processing of over 300 outsourced staff )
Worked as a back up to MIS Navigator Pakistan (CS&Q).
Handled a team of five individuals.
All processing and operational work related to Branch Banking instructions and credit cards.
Managed control functions of the department (banking and credit cards).
Vendor Management.
Citiphone key indicator MIS.
Transaction MIS related to credit cards and Branch banking.
Performing User Acceptance Tests.
Head Count MIS for CitiPhone Pakistan.
Organization Chart Presentation.
Daily Sales MIS.
Sales Commissions for Citiphone Pakistan.
Card Reversals for Citiphone Pakistan.
ABU Management.
Production Team MIS included the performance analysis of sixty individuals on which their monthly evaluation is based.
Scheduling & Forecasting.
SLA, Capacity Planning and Budgets.
Preparing Sales Report (Daily, Fortnightly).
Preparing Sales Summary (Domestic & International).
Assisting in accounts to the Finance Director.
Taking currency quotation.
Checking world and business news on Reuters.
Printing news regarding position of Dollar in Stock Market.
Preparing client statement.
Filing, Typing Memos and Circulars.
Arranging Parent Teacher meeting.
Preparing minutes of Staff meetings.
Maintaining the Computer Department.
Assisting in accounts.