Assistant Team Lead-Credit controller
Derby Group Of Companies
مجموع سنوات الخبرة :4 years, 11 أشهر
Job Responsibilities
• Recovering money from people who have taken out loans, working with Credit Controllers
to contact debtors to pursue payment.
• Responding to telephone inquiries using standard scripts and procedures.
• Following up clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Maintaining accurate, up-to-date customer account information.
• When necessary liaising with solicitors and bailiffs.
• Negotiating settlements with clients.
• Taking ownership of debt collection cases.
• Maintaining appropriate and comprehensive records of all customer discussions.
• Reporting daily progress against targets to the Team Leader.
Job Responsibilities
• Tactfully resolve challenging situations in a professional, calm yet firm as well as friendly manner even with irate customers.
• Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.
• Consistently achieve a 70% recovery rate of billing cycle.
• Initiate consumer negotiations for debt recovery through phone and mail contact
• Negotiate settlements or monthly payment allowances within specific client guidelines
• Maintaining and running a portfolio of accounts in a way to maximize gainful sales and reduce bad debt losses.
• Responsible for contacting overdue customers and collect payments on historical due amount.
• Managing the acquisition of revenue/expense data for monthly product profitability.
• Ability to handle high call volume and improve company collections with a variety of accounts
Job Responsibilities
• Review, audit and maintain original and collateral file inventory on a daily basis using Microsoft access database.
• Ensure file retrievals are completed daily - Identify and receive a minimum of 250 files per day.
• Adherence to compliance and defined guidelines for respective sub-processes.
• Processing of short sale packages received from the customers (Inbound Faxes), reviewing the accounts for the HAFA/SS process, identify missing packages, ordering of AVM/BPO values, requesting for mortgage insurance & investor relation approval, running the scenario in LRM & sending out of discounted payoff agreements.
• Ensure accurate inventory daily Minimum Qualifications.
• Research and locate all unresolved workflow requests Key Results Areas.
• Communicate with internal and external customers concerning file requests.
• Ensures compliance with regulatory and compliance standards.
• Display Time flexibility towards shifts as per work floor requirements.
Post-Graduation in Supply chain Management from Prin. L.N. Welingkar Institute of Management Development & Research.
Bachelor’s Degree in Commerce (Majoring in Accountancy & Economics), Mumbai University, Oct 2014, through Lord Universal College, Goregoan, Mumbai.